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AmeriGas Propane is a full service propane company. Year-round we provide reliable propane delivery services and more to homes and businesses across the country. In addition to propane delivery services, we offer propane system installation, maintenance, and installation. We provide our customers with 24 hour live customer care, online account management, and world class propane safety.
AmeriGas also provides portable propane solutions to power your home or your business when you're off the grid. This includes temporary heat for your construction site or your restaurants patio, and fueling work vehicles like forklifts. AmeriGas is also there with portable propane cylinders for your grill, which, for residential customers can easily be purchased or exchanged at one of our many locations.
With MyAmeriGas, our online account service, you can pay your bill, schedule a payment, view your scheduled deliveries, place an order (if eligible), sign up for Automatic Delivery, enroll in paperless billing and sign up for automatic payment. Plus more. Select My Account or Login to get started.
AmeriGas Propane has over 60 years of experience providing dependable propane service to our customers. With focus on safety and our customers, we are committed to providing safe and reliable propane service for your business. We also provide a dedicated service representative to our commercial customers. Although some may think of AmeriGas as just a propane delivery company, we’re a proud to be a full service propane company offering tank installations, propane system maintenance and seasonal service, and more. Whether you are drying crops or powering up your fleet, AmeriGas is there, making sure your business is running smoothly. Our team is committed to keeping your business warm and materials safe, your appliances running efficiently, and your fleets powered.
Installation costs vary by the type of installation, the required amount of work and geography. The average cost for a customer-owned tank is $69.99 for the Service Dispatch Fee. The average cost for a standard installation or swap-out of an above ground tank is $250. There are additional costs if the tank needs to be buried or if additional work on gas lines needs to occur. Discounts may be available by location or promotion.
A full listing of fees can be found in our terms and conditions.
To start service, you can get an online quote in minutes, and begin the process of becoming a customer. If you'd rather speak directly with a customer service representative, contact us at 1-800-263-7442.
Becoming an AmeriGas Commercial customer is easy. To become a customer online, fill out this form.
You can also become a customer by contacting us. One of our energy experts will guide you through the process and set up your account. Contact us at 1-800-263-7442.
If you currently do not have propane at your location we’ll schedule a time to review your installation needs and set a date to install equipment.
Learn more commercial propane.
When you refer a new residential customer, you will both receive a VISA prepaid card when your referral signs up as a residential heating customer, and receives their first delivery. VISA prepaid cards are offered to other types of new AmeriGas customers. Visit here for more information on residential referrals.
Refer a new commercial customer and receive a VISA prepaid card when they take their first propane delivery. To submit a commercial referral, visit https://www.amerigas.com/commercial-propane/why-amerigas/referral-rewards.
As a convenience and added benefit to our residential customers, AmeriGas provides a variety of options for you to receive notifications about your account or service. One such option is a text message sent to a cellular number. It is very important that AmeriGas is able to communicate with you regarding your account and service. As a condition of service, you must provide us with complete and accurate contact and payment information; it is also your responsibility to notify us if there is change. AmeriGas may contact you by text regarding your account and other informational, non-marketing messages.
Notifications are classified into three main categories (please note customers are automatically opted into business and delivery notifications, but not messages classified as marketing offers and promotions):
- Business notifications: these messages pertain to important account notifications. Examples include billing, payment and account change notices.
- Delivery notifications: delivery location messages including delivery and service appointment notifications, tank level readings to help you monitor your usage, and delivery reminders
- Promotions & offers: these messages pertain to special promotions and offers.
Message frequency will vary per customer. Messaging and Data rates may also apply, which are charged by, and are payable by you to your mobile service provider. Delivery is subject to effective transmission from your mobile service provider. Text notifications may not be delivered to you if your mobile device is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including your equipment, terrain, proximity to buildings, foliage, and weather. Mobile device notifications may not be available on all carriers. Please contact your carrier to confirm participation.
No. Placing your number on our Do-Not-Call List will not adversely affect your relationship with or service from us.
New customers typically benefit from low first year pricing, which includes a low first-fill price, and can be quoted in just a few minutes with monthly payments or pay per fill pricing!
Fixed price programs may be available by promotion or in certain areas. If you are interested in learning about fixed-price program options, you may call 1-800-263-7442 for additional information.
Enrollment fees may apply.
No. Do-Not-Call lists concern telemarketing calls only. Being on our Do-Not-Call List will not prevent calls concerning appointments, service, billing, or other related issues.
Informing customers about cylinder and container safety is an important responsibility for the tank exchange retailer, propane refiller, or propane dispenser operator. Operators should make sure that all customers understand how to transport cylinders safely.
Important propane safety tips for your customers include:
- Always transport and store a cylinder in a secure and upright position so it will not fall, shift, or roll
- Never keep a filled cylinder inside a hot vehicle
- Always proceed directly to your destination and immediately remove the cylinder from your vehicle
For your customers and your business, convenience is key. With self-service propane exchange, your customers can get the propane they need anytime of the day or night, and you can continue earning revenue outside of business hours. Learn more about 24/7 self-serve propane exchange kiosks, or watch our video to explore this option.
If you’re an Automatic Delivery customer, confirm on the "Account Summary" or "Scheduled Deliveries" pages that you have a delivery pending. If an order is listed, we are working to fulfill your order and a delivery is scheduled or in the process of being scheduled. If you do not have an order listed and your current tank % is <10%, please contact customer service at 1-800-263-7442 for an urgent delivery. Please ask the office to review your usage factors for scheduling automatic deliveries to improve the accuracy of the system going forward.
Existing customers may be able to make changes to their payment plan online by logging into their MyAmeriGas online account. For additional help, please call customer service at 1-800-263-7442.
Most customers are able to view deliveries online. If your deliveries are not being displayed, there may be a technical issue or your account might not support the display of this information. You may try again later or call customer service at 1-800-263-7442 to request delivery information.
A copy of your contract may be within your documents in your MyAmeriGas account, or can be obtained by contacting our customer service center at 800-263-7442.
To cancel or modify an existing online or telephone delivery order, please call our customer service agents at 1-800-263-7442 or chat with us, online.
Yes! We encourage our customers to pair AutoPay and Convenience Pay since they are billed monthly. This combination provides you with the most worry-free and hassle-free service experience.
As a convenience and added benefit to our residential customers, AmeriGas provides a variety of options for you to receive notifications about your account or service. With our text message notifications, you’ll always be connected with AmeriGas. Quickly access important account and service updates at your fingertips.
Notifications are classified into three main categories (please note customers are automatically opted into business and delivery notifications, but not messages classified as marketing offers and promotions):
Business notifications: these messages pertain to important account notifications. Examples include billing, payment and account change notices.
Delivery notifications: delivery location messages including delivery and service appointment notifications, tank level readings to help you monitor your usage, and delivery reminders
Promotions & offers: these messages pertain to special promotions and offers.
To start service, please contact us. One of our energy experts will guide you through selecting the appropriate propane service and programs for you and set up your account. If you currently do not have propane at your location or do not have AmeriGas equipment, we’ll schedule an appointment to review your installation needs and will then set an installation date for your equipment. For more information on setting up an account please contact our customer service team.
If you request a delivery online and receive an error after confirming your delivery request, it is likely that your order did not go through. Please contact customer service at 800-263-7442.
AmeriGas offers it's customers a variety of ways to interact with us and to find out account information. Choose the one that works for you!
- Check out our customer support section and FAQs for commonly asked questions.
- Login to your MyAmeriGas account to place a delivery, pay a bill, review your payment and billing history, and much more!
- Contact us via email.
- Contact us by Phone.
- Use our Live Chat function to speak directly with a customer service representative, online!
Customers with automatically scheduled deliveries do not need to place an order, our system automatically generates your delivery order. You can view your scheduled deliveries by selecting “Deliveries/Scheduled Deliveries”. If you are in need of a delivery in addition to what would normally be scheduled, please call customer service at 1-800-263-7442.
A copy of your contract may be in your MyAmeriGas online account documents and can also be obtained by contacting customer service at 1-800-263-7442, or by reaching out directly to your account manager, if applicable.
As a Pre-Buy customer you may receive invoices for items not included in your Pre-Buy contract, such as service, which are due on the date specific on the invoice. Login to your MyAmeriGas account to review your invoices.
Will-call customers can request a delivery online at any time using your MyAmeriGas account. For customers with automatic delivery, you can also see if an upcoming delivery is scheduled on MyAmeriGas. In addition, you can schedule deliveries using our easy automated service system. Just dial 1-800-AMERIGAS (1-800-263-7442).
Yes, eligible customers can request a propane delivery online. If you are eligible to request a delivery online, you will see the "Request A Delivery" option within the Deliveries menu. If you do not see this option, please contact customer service to request a delivery. Note: If you already have an open order, you will not see an option to place an additional order.
AmeriGas Business is our new account service built exclusively for our business customers. AmeriGas business makes it easy to request a delivery, view your scheduled deliveries, access your delivery history, and monitor your propane usage.
AmeriGas does not charge our customers for opting into our text message services.
Messaging and data rates will apply, which are charged by, and are payable by you to your mobile service provider. Delivery is subject to effective transmission from your mobile service provider. Text notifications may not be delivered to you if your mobile device is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including your equipment, terrain, proximity to buildings, foliage, and weather.
To update your billing address, please contact us. You can submit a request, chat, or contact us by phone at 1-800-263-7442. Any changes to delivery address update need to go to our customer service center directly.
Yes. As a Pre-Buy customer you may receive invoices for items not included in your contract, such as service, which are due on the date specified on the invoice. You can see your bill in detail by going to the All Account Activity screen and selecting "View Invoice".
Your user ID is your email. If you don't recall the email you used to set up your account, you can verify your account with our customer service department by calling in and we can confirm the email address linked to your online account.
There are several ways to reach us. Choose the option that fits you best.
If you smell gas or are experiencing signs of a gas leak immediately exit the premises and contact 800-805-0659 or 9-1-1 for immediate assistance. All gas leaks potentially pose a serious threat.
Existing Customers:
- Self Service: For the most convenient service, we recommend managing your propane account online at MyAmeriGas.com where you can order propane, view scheduled deliveries, pay your bill, and update usage information.
- Chat with Us: Existing customers can use our online chat to get help. Visit MyAmeriGas.com and select Message Us to chat. Chat is available Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST.
- Phone: 1-800-263-7442; Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST. For the fastest service via phone, contact us Tuesday through Friday.
- Email: Please fill out our Contact Form, and we will get back to you within 3 business days*.
New Customers:
- Get a Quote Online: New Residential customers can see their price per gallon and Get a Quote in minutes.
- Contact us for more information: New Business customers can submit a New Customer Contact Form and one of our representatives will get back to you within 2 business days*.
- Phone: 1-866-771-2008; Monday-Friday 7:00 a.m. to 8:00 p.m. EST.
We look forward to hearing from you!
*Business Days are M-F, and do not include Saturdays or holidays.
Your tank gauge is located on the top of the tank, usually under a lid or hood which can be lifted up to view the gauge. Look for a gauge dial with numbers from 5 to 95. The numbers indicate the percentage of propane in the tank. When the level reaches to 30%, please schedule a delivery online or call customer service.
Automatic Delivery is a free service where AmeriGas estimates your tank level and automatically schedules your deliveries. We forecast your demand based on the weather and your appliances, ensuring that you won't run out of gas. In normal use situations, there's typically no need to check your tank gauge and call for deliveries when you are an Automatic Delivery customer. While there is no additional charge to be an Automatic Delivery customer, you may need to meet credit terms.
As a Will Call customer you must monitor the level of propane in your tank and call to schedule a delivery whenever you are ready, or when the percentage falls to 30% to avoid running out of gas.
Learn more about your Delivery Options.
Yes, within 10%. Our system compensates for variations based on usage, the propane appliances in your home, combined with current weather patterns, to ensure timely deliveries are made. If you are an automatic delivery customer and notice a discrepancy and are not in danger of running out of propane, you may update your actual percentage yourself, within your MyAmeriGas online account. If the displayed estimated level is significantly lower than your actual tank level, please contact customer service to discuss adjusting the factors used by our system to improve the accuracy of the system going forward.
The account number can also be found on your paper bill. The number on the invoice left at delivery is NOT your account number. If you cannot locate the account number, we can provide it you by calling customer service at 1-800-263-7442. Once you have created a MyAmeriGas online account you will also be able to access your account number anytime using your online account.
Please note that for customers who became a customer through the "Get a Quote" process online, the email and password you set up during the quote process are your MyAmeriGas login credentials, and you should simply be able to log in without registering or entering your account number.
Yes. You can add your telephone number to the AmeriGas Do-Not-Call List by calling customer service or by visiting www.amerigasinfo.com. We will record your request promptly and update our internal Do-Not-Call List within 30 days after we receive your request. We will keep a record of your request for at least five years unless you ask to be removed from the list.
Login to your MyAmeriGas account. Under your Account Summary in the Billing and Payment Options select the Payment Methods option to edit your Auto Payment selection. If an auto payment is in progress, you will be presented with a message indicating a payment is in progress and you will need to wait 24 hours to unenroll in Auto Pay. You can also call us at 1-800-263-7442 to unenroll by speaking with a customer service representative.
By providing a mobile number, now or in the future, you agree that AmeriGas (and other affiliates and/or third-parties acting on its behalf) may contact you at that mobile number via text message (whether manually or automatically dialed) regardless of whether you will incur charges.
You further agree that such communications may include, without limitation, delivery reminders, delivery confirmations, past-due account notices, account notifications, and attempts to collect any debts from you. Your consent to receiving marketing or promotional communications is not a condition of delivery or service.
However, you may opt out of text message notifications at any time.
To review the Company’s general Terms and Conditions of Service for Residential Customers click here: https://www.amerigas.com/terms-and-conditions
Text message notifications are classified into three main categories (please note residential customers are automatically opted into business and delivery notifications, but not messages classified as marketing offers and promotions):
- Business notifications: these messages pertain to important account notifications. Examples include billing, payment and account change notices.
- Delivery notifications: delivery location messages including delivery and service appointment notifications, tank level readings to help you monitor your usage, and delivery reminders
- Promotions & offers: these messages pertain to special promotions and offers.
If you are a will-call or call-ahead customer, you should request a delivery when your tank reaches 30% to 40% to allow ample time for a delivery.
If an emergency or expedited delivery is required, additional fees may apply. You can request a delivery online through your MyAmeriGas account or by contacting us.
If you are enrolled in our Automatic Delivery Program, you do not need to contact us to request a delivery. We'll monitor your usage and automatically schedule deliveries when we estimate your tank is getting low. You can view your Estimated Tank Level and Estimated Days Remaining within your MyAmeriGas account. If you are running lower than expected, or if you tank reads 5% or below, submit a tank level update within your online account or contact customer service.
In order to register your MyAmeriGas account online, you will need your account number.
Customers can find their account number on their paper bill, or by calling customer service at 1-800-263-7442. Once you are registered, you will also be able to find your account number throughout your online account.
Once you have your account number, setting up your account is as easy as 1, 2, 3!
- Identify yourself. The first step requires your account number and your zip code.
- Verify. In this step you will provide your name, phone number, and email address to confirm the account information.
- Setup. Your email address will serve as your USERNAME and in this step you will set your password and security questions.
That's it! Once your setup is complete, you'll review and accept the Online Terms of Use, and be able to enjoy all the conveniences of our online self-service.
The following are safety tips related to connecting propane appliances. AmeriGas has trained professionals who can install appliances and check connectors. Call customer service to schedule an installation or maintenance appointment.
- PROPERLY INSTALL AND MAINTAIN CONNECTORS. The final section of the system that brings gas to your appliances is the appliance connector. It is important that all appliance connectors are properly inspected, installed, and maintained by a qualified service technician.
- HAVE CONNECTORS CHECKED WHEN MOVING OR REPLACING APPLIANCES. Connectors can wear out from too much moving, bending, or corrosion. Connectors should be checked by a qualified service technician whenever the appliance is replaced or moved from its location.
- USE ONLY APPROVED APPLIANCE CONNECTORS. Make sure that all connectors and gas piping/tubing that bring propane to your appliances are installed by a qualified service technician and approved by a nationally recognized testing laboratory.
- APPLIANCE CONNECTORS MAY NOT be run through walls, partitions, cabinets, etc.
- HAVE OLDER APPLIANCE CONNECTORS INSPECTED. Over time, some types of appliance connectors can crack or break, resulting in a serious gas leak and the possibility of fire or explosion. The Consumer Product Safety Commission (CPSC) has warned that certain types of older connectors are extremely dangerous. If you have an appliance that is more than 20 years old, have a qualified service technician inspect the connectors to be sure they are safe and meet current safety-code requirements.
- MOVEABLE APPLIANCES WITH CASTERS must be limited by a restraining device to prevent movement beyond the length of the propane connector in accordance with the connector manufacturer’s recommendations.
- USE CAUTION WHEN MOVING AN APPLIANCE YOURSELF to check the connector; this might damage the connector and create a leak.
Yes. Federal telemarketing rules permit businesses to make certain telemarketing calls to customers even if their numbers are on the National Do-Not-Call Registry. If you have given your prior express written consent to AmeriGas, or have an established business relationship (as determined by applicable law) with AmeriGas, AmeriGas and its authorized agents may occasionally call the number that you provided to tell you about special offers and new services. If you want to restrict telemarketing calls from or on behalf of AmeriGas, you may add your number to our Do-Not-Call list.
AmeriGas has created policies and procedures for you to manage your communication preferences. You can choose whether you want to receive certain informational and/or marketing text messages by logging into your MyAmeriGas account at www.MyAmeriGas.com or calling us at 1-800-263-7442. Please note text messages are only available to residential customers at this time.
Notifications are classified into three main categories (please note residential customers are automatically opted into business and delivery notifications, but not messages classified as marketing offers and promotions):
- Business notifications: these messages pertain to important account notifications. Examples include billing, payment and account change notices.
- Delivery notifications: delivery location messages including delivery and service appointment notifications, tank level readings to help you monitor your usage, and delivery reminders
- Promotions & offers: these messages pertain to special promotions and offers.
For step by step instructions on how to enroll in AmeriGas text messages on www.MyAmeriGas.com, visit our how to enroll FAQ.
To ensure the efficiency and safety of your propane system, AmeriGas offers safety inspections and leak tests. A trained AmeriGas service technician will inspect your propane system to be assured of its proper and safe operation. If you ever have a concern about your propane tank, all you need to do is call. Our specially-trained agents are available 24 hours a day, seven days a week, to answer your questions and respond to your concerns. In addition to our safety inspections, we always encourage our customers to review Propane Safety information available on our commercial propane safety support page.
Message frequency will vary per customer, but customers typically will not receive more than one message a week or four messages a month. Customers will not receive back to back messages and messages during a black out window from 9PM-9AM local time. Please note text message notifications are only available to residential customers at this time.
The price of propane fluctuates with the market and varies by geographical location. In order to provide our customers with the most accurate pricing, we ask that new residential customers get a quote and that existing residential customers review pricing online by logging into their account.
Commercial pricing has many variables, and quotes are done for each individual customer. You can contact our business team for detailed information.
If the emergency you're having is that you are running low on propane and are concerned you will run out, or that you've used more propane than you were forecasted to use, please call customer service at 1-800-263-7442 to inquire about expedited delivery.
If you smell gas or are experiencing signs of a gas leak immediately exit the premises and contact 800-805-0659 or 9-1-1 for immediate assistance. All gas leaks potentially pose a serious threat.
If the suspected leak is coming from a portable propane tank or grill tank, and it is safe to do so, turn off the cylinder valve, turning it to the right (clockwise). If you are unable to turn off the valve, immediately leave the area and dial 911 or call your local fire department. Before you use the grill again, have a qualified service technician inspect your grill and cylinder. It's best to move away from the source of the leak, and to ensure pets and people are not at close range. You can also do what's called a "bubble test" to check for leaks on a grill tank.
Note: It is dangerous to touch propane as it will burn.
MAINTENANCE IS IMPORTANT. All appliances using propane must be properly maintained in order to operate safely, properly, and efficiently.
LEAVE IT TO THE EXPERTS. Only a qualified service technician has the proper training to install, service, maintain, and repair your appliances. Make sure you have a qualified service technician install and service your appliances.
ANNUAL INSPECTION IS IMPORTANT. Contact a qualified service technician to perform an appliance inspection.
BE SURE YOUR APPLIANCES CAN "BREATHE" PROPERLY. Regularly check the vents of your appliances to be sure that flue gases can flow easily to the outdoors. Insects, birds, and small animals sometimes build nests in vent pipes. Other obstructions such as snow or ice may also occur. If you see evidence of this, call a qualified service technician. Also, clear the area around your appliance to be sure plenty of air can reach the burner for proper combustion. Note: Not all propane appliances require venting.
NEVER store combustible materials near appliances.
WATCH FOR YELLOW FLAMES OR SOOT BUILD-UP. When appliances are operating properly, propane burns with a blue flame. If you see yellow flames, or notice significant amounts of soot on any equipment, the gas may not be burning completely. This can create carbon monoxide, a colorless, odorless, and poisonous gas. Contact a qualified service technician if any of the above conditions occur.
Early Access is a limited launch of our new AmeriGas Business website with availability initially for select customers. AmeriGas Business is currently available only by invitation but is expected to expand to more customers in the near future! Stay tuned.
As with any appliance, proper maintenance is extremely important. All appliances using propane must be properly maintained in order to operate safely, properly, and efficiently. Here are a few things to know:
- LEAVE IT TO THE EXPERTS. Only a qualified service technician has the proper training to install, service, maintain, and repair your appliances. Make sure you have a qualified service technician install and service your appliances.
- ANNUAL INSPECTION IS IMPORTANT. Contact a qualified service technician to perform an appliance inspection.
- BE SURE YOUR APPLIANCES CAN "BREATHE" PROPERLY. Regularly check the vents of your appliances to be sure that flue gases can flow easily to the outdoors. Insects, birds, and small animals sometimes build nests in vent pipes. Other obstructions such as snow or ice may also occur. If you see evidence of this, call a qualified service technician. Also, clear the area around your appliance to be sure plenty of air can reach the burner for proper combustion. Note: Not all propane appliances require venting. Refer to manufacturer instructions for venting needs on your appliance.
- NEVER store combustible materials near appliances.
- WATCH FOR YELLOW FLAMES OR SOOT BUILD-UP. When appliances are operating properly, propane burns with a blue flame. If you see yellow flames, or notice significant amounts of soot on any equipment, the gas may not be burning completely. This can create carbon monoxide, a colorless, odorless, and poisonous gas. Contact a qualified service technician if any of the above conditions occur.
If you are moving from a residence with AmeriGas service, please contact us to close your account prior to moving. If you are selling your home, please contact us for important information prior to selling your home.
Procedures and regulations vary by state so it’s important you speak with a local representative prior to your move. Our knowledgeable local representatives will be able to advise you on tank ownership, what happens with the propane in your tank, and closing your account. Learn more about what to expect when moving out of a home powered by AmeriGas propane.
If you are moving into a location with AmeriGas service, please contact us to set up your account. Moving into a residence with active service does not automatically transfer ownership of the account and does not guarantee service will remain turned on. Learn more about what to expect when moving in to a propane-powered home.
Customers who prefer to pay in advance of their delivery do not need credit terms, and are not required to have their credit checked. Credit terms are required only if you will receive your delivery before you make your payment. For that reason, monthly payments through Convenience Pay and Pay per Delivery where you will receive a bill afterwards, will require credit terms and a soft credit check. Regardless of credit, all customers can take advantage of new customer pricing. These options are detailed as you go through the online quote system.
Commercial customers can find answers to common questions within the support section of our website. If you are unable to find the information you are looking for in the support section, you can utilize our chat function, call our commercial customer support 24/7 at 1-800-263-7442, or reach out to your AmeriGas account manager directly.
The propane equipment on your property is either leased and owned by AmeriGas (Company Owned), or owned by you (Customer Owned). If Company Owned Equipment displays on the “Tank Information” page, you lease the tank on your property. If Customer Owned Equipment displays on the “Tank Information” page, you own the tank on your property.
Eligible accounts can start a delivery request by visiting either the “Request a Delivery” or “All Equipment” pages.
Only customers who currently call or request their deliveries online are able to request a delivery through AmeriGas Business at this time. Customers who are enrolled in fixed cycle delivery are unable to use this feature at this time.
Learn more about your delivery options.
Re-lighting your pilot light on your own can be dangerous. Please carefully follow all of the manufacturer's instructions and warnings concerning the appliance, and read the following list of precautions. You can contact our customer service team or appliance professional for further guidance.
NEVER:
- Allow any extra or unnecessary people (especially children) to remain in the room or area of the building where you are lighting a pilot.
- Smoke or have any source of ignition (such as flames or spark-producing materials) in the area before lighting the pilot.
- Exert force or use tools on the pilot light or its controls. This could cause damage and lead to gas leakage. Use only your hands to operate knobs, switches, or buttons.
- Apply oil to sticky or hard-to-use controls. If knobs, switches, or buttons are stuck, If any of these control elements are stuck, contact us and we’ll help safely fix them.
- Let air out of gas lines by opening a valve or fitting inside a building or enclosed space. You may release gas and not be able to smell it.
Automatic delivery Customers can view the estimated tank level that is used to trigger their deliveries on the "Account Summary" page as well as the “Tank Information” page.
To join the AmeriGas propane exchange family and provide your customers with the convenience and grow your bottom line, please fill out this form to start the process.
PROPERLY INSTALL AND MAINTAIN CONNECTORS. The final section of the system that brings gas to your appliances is the appliance connector. It is important that all appliance connectors are properly inspected, installed, and maintained by a qualified service technician.
HAVE CONNECTORS CHECKED WHEN MOVING OR REPLACING APPLIANCES. Connectors can wear out from too much moving, bending, or corrosion. Connectors should be checked by a qualified service technician whenever the appliance is replaced or moved from its location.
USE ONLY APPROVED APPLIANCE CONNECTORS. Make sure that all connectors and gas piping/tubing that bring propane to your appliances are installed by a qualified service technician and approved by a nationally recognized testing laboratory.
APPLIANCE CONNECTORS MAY NOT be run through walls, partitions, cabinets, etc.
HAVE OLDER APPLIANCE CONNECTORS INSPECTED. Over time, some types of appliance connectors can crack or break, resulting in a serious gas leak and the possibility of fire or explosion. The Consumer Product Safety Commission (CPSC) has warned that certain types of older connectors are extremely dangerous. If you have an appliance that is more than 20 years old, have a qualified service technician inspect the connectors to be sure they are safe and meet current safety-code requirements.
MOVEABLE APPLIANCES WITH CASTERS must be limited by a restraining device to prevent movement beyond the length of the propane connector in accordance with the connector manufacturer’s recommendations.
USE CAUTION WHEN MOVING AN APPLIANCE YOURSELF to check the connector; this might damage the connector and create a leak.
Yes. The same payment method can be used for multiple accounts. A customer can add the payment method under each account to process that account’s payments.
To delete your account, select edit on the "My Profile" page. This action will only delete your online account and does not cancel your propane service. Please note, deleting your online account will not turn off Automatic Payments.
Access to AmeriGas Business is currently only available to a limited number of customers by invitation only. We are doing our best to expand the availability to more businesses and will inform you when AmeriGas Business is available to you and your business.
As the nation’s leading supplier of propane, introducing an AmeriGas propane exchange program will provide your customers with one-stop convenience and increase your store traffic and revenue. Learn about the benefits of being an AmeriGas Retailer and grow your business.
If you are eligible to enroll in Automatic Delivery or Convenience Pay you will see the option to enroll displayed on your Account Summary page within your MyAmeriGas account. If you would like to enroll in Pre-Buy, please call our Customer Experience team at 800-263-7442.
When the tank is owned by AmeriGas and leased to the customer, you agree to pay annual tank rent during the period the leased equipment is installed at your residence. The amount of the rent can vary by geography and may be affected by, among other things, the size of the tank(s) and your actual annual usage.
Eligible customers can sign up for Automatic Delivery or Convenience Pay online in their MyAmeriGas account. You can enroll in Automatic Delivery by selecting the "enroll in Automatic Delivery" button within the Tanks and Deliveries section. The Offers and Promotions selection will show Convenience Pay if it is available to you. Both of these options may require credit terms.
Getting propane delivered to your business is easy and convenient. AmeriGas offers a variety of delivery options to fit your commercial needs and ensure you never run out of propane. Learn more about your delivery options.
Keep your business running with propane: Learn more about automatic deliveries.
Tell us when you need a refill: Schedule a delivery 24/7 with our online Will Call service.
Yes. If you want to restrict telemarketing calls to your telephone number, you may add your number to the National Do-Not-Call Registry by calling 1-888-382-1222 (TTY 866.290.4236) or visiting www.donotcall.gov.
If you are a current customer with AmeriGas, we may contact you about your deliveries or other account-related matters.
AmeriGas uses predictive software that takes into account the appliances that you use in your home as well as weather. Prior use may also be used as part of the equation. If you are a customer set up for automatic delivery, we will automatically generate an order for you when we estimate your tank level to be at a certain percentage. (Typically 30%, but can vary.)
Convenience pay is available for residential customers who are in good credit standing, with no past due balance, and with propane needs that typically exceed $50 per month (averaged over 12 months).
If you currently do not currently have 30 day terms, we will run a soft credit check to see if you are eligible. Soft credit checks do not impact your credit score.
AmeriGas typically accepts energy assistance and LIHEAP payments. If you receive energy assistance, please contact us at 800-263-7442. Proof of assistance is required to be provided by any organization providing payment assistance.
Below are some helpful resources:
- LIHEAP (Low Income Home Energy Assistance Program) assists households with low incomes, particularly those with the lowest incomes that pay a high proportion of household income for home energy, primarily in meeting their immediate home energy needs.
- The LIHEAP portal includes contact numbers by state and helpful Q&A for consumers. Visit https://liheappm.acf.hhs.gov/navigator.php for more information.
- 211 is a free, confidential referral and information helpline and website that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week. 211 can be accessed by phone or computer.
- Call 211 and speak with a live, highly trained service professional in your area from any cell phone or landline. All calls are private and confidential.
- Go online to https://www.unitedway.org/our-impact/featured-programs/2-1-1
We offer various payment options to fit your busy schedule.
Pay Online: Pay your bill online anytime with your MyAmeriGas online account.
Mail a Payment: Send your payment by mail. Mail your payment to us at the address listed on your invoice.
Pay by Phone: Pay your AmeriGas bills by calling our service center 24/7 at 1-800-263-7442.
Automatic Payment: Have your payment automatically processed with our automatic payment program. Select login to sign up.
There are a few places. The easiest way to look it up is to log into your MyAmeriGas account. Once logged in, your account number can be found at the top of the screen to the right-hand side of the red banner. If you're not registered, eligible customers can create their MyAmeriGas account by following these instructions. You can also refer to one of your recent invoices. Your account number will be located near the top left-hand side of the page.
You can be a customer with AmeriGas whether you own your own tank, or need to rent one.
We make it easy to manage your propane needs with options to lease a tank if you do not already have one. Owning a tank can be costly. By leasing, you can be confident that your tank is properly maintained by AmeriGas and is always safe.
Already own a tank and don’t know the size? Learn more about tank sizes.
Getting propane delivered to your home is easy and convenient. AmeriGas offers a variety of delivery options to fit your needs.
If you are enrolled in our Automatic Delivery program, you do not need to contact us to request a delivery unless you've used more than expected and your tank reads 5% or below. Learn more about Automatic deliveries.
Tell us when you need a refill: Schedule a delivery 24/7 with our online Will Call service, available in your MyAmeriGas online account.
Login to your MyAmeriGas account to unenroll form Auto Pay. Under your Account Summary in the Billing and Payment Options select the Manage Auto Pay option to edit your Auto Payment selection. If an auto payment is in progress, you will see a message indicating a payment is in progress and you will need to wait 24 hours to unenroll in Auto Pay. You can also call us at 1-800-263-7442 to cancel or disable Auto Pay by speaking with a customer experience representative.
Mobile device notifications may not be available on all carriers. Please contact your carrier to confirm participation.
If your mobile device is eligible for text messages, message delivery is subject to effective transmission from your mobile service provider. Text notifications may not be delivered to you if your mobile device is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of your wireless carrier may interfere with message delivery, including your equipment, terrain, proximity to buildings, foliage, and weather.
If you receive a notification regarding a new invoice, please login to your MyAmeriGas account. On your Account Summary page, select the on the View Invoices button to view detailed copy of your invoice. There may be several reasons why you have a negative balance, but still have an invoice available for payment. For instance, if you are enrolled in Convenience Pay or AmeriGuard, you must make your monthly payment each month even if you have a credit balance in order to remain on the program. You may receive invoices for items not included in your program, such as service, which are due on the date specified on the invoice.
In many cases propane gas lines run underground between your propane storage tank and your house or business. That’s why it is important for you to know exactly where your gas lines are located and to avoid digging in that area. If you are an AmeriGas customer and your home or business improvements include landscaping or exterior home improvement work, please contact us before you start digging. We will work with you to locate your propane gas lines and ensure that your renovations or grounds maintenance do not put your safety, or the safety of others, at risk.
If you no longer want to receive text message notifications, you can unsubscribe by: (1) replying STOP to a text message, (2) by contacting an AmeriGas customer care representative at 1-800-263-7442, (3) logging into your MyAmeriGas account at www.MyAmeriGas.com and updating your notification settings.
To opt out of text messages on MyAmeriGas.com:
- Log into MyAmeriGas.com
- Select the My Account tab at the top of the page
- Select the My Contacts option in the drop-down menu
- On the Manage Contacts page, click Edit contact to update contact settings for an existing number.
- Select your text settings by toggling alert types to OFF for Text
We import our propane into Washington state from several different sources—not all of which are subject to the Cap and Invest Tax —which is why the amount of Cap and Invest that is assessed to our customers may be different than some other suppliers. Our per-gallon rate represents the average per-gallon Cap and Invest cost that we’ve incurred as of the present day. It’s important to note that that figure could move up or down depending on several factors.
If you need further assistance please refer to the Washington Cap & Trade website or email us at WaCapInvest@AmeriGas.com.
Informing customers about cylinder and container safety is an important responsibility for the propane dispenser operator. Operators should make sure that all customers understand how to transport cylinders safely. Important safety tips for your customers include:
- Always transport and store a cylinder in a secure and upright position so it will not fall, shift, or roll
- Never keep a filled cylinder inside a hot vehicle
- Always proceed directly to your destination and immediately remove the cylinder from your vehicle
Static Discharge Prevention Quick Tips
All employees should be aware of the potential danger of unwanted static electricity at the dispensing location. In the right conditions static discharge or spark may cause the ignition of some fuels, including gasoline and propane. In order to reduce the risk of ignition from static discharge, identify where Static Discharge Control Areas are and where static electricity may be coming from. This is typically any area where propane vapor may be present.
If you are working in or near a Static Discharge Control Area, there are a few simple measures you can take to limit your chances of producing a static spark:
- Wear static-safe footwear or temporary foot grounders
- Wear cotton and cotton blends as they will generate less static electricity than most synthetics and polyester materials
- Never put on or remove garments inside a Static Discharge Control Area
- Remove all plastics and other synthetic materials from the area
- Make sure all your equipment is properly grounded
- Limit access to the area to only those people necessary to conduct normal business activities
Filling Cylinders - Safety Tips
Before filling a cylinder, make sure you are aware of the following information regarding safety and handling procedures:
- Know your facility's fire prevention and emergency evacuation plans, including where and how to operate emergency shutdown and pump controls. Locate the nearest fire extinguishers and make sure they are in proper working condition. Only use fire extinguishers to create an escape route—not to fight a propane fire. The only safe way to extinguish a propane fire is by stopping the flow of propane.
- Before operating a filling station, ensure there are no ignition sources within 25 feet of the points of transfer, or metal-working operations including grinding, oxygen-fuel gas cutting, brazing, soldering, or welding within 35 feet.
- Be sure that valves are protected properly with a valve cap or protective collar, and always use proper cylinder handling techniques. The Overfilling Prevention Device (OPD) should never be used for determining if a cylinder is full. The OPD will not always stop the flow of propane into the cylinder at the proper fill amount.
- When filling a cylinder, always follow the training materials provided to you by your Propane provider, and please contact your Propane provider if you require replacement training materials.
- Never fill a cylinder without wearing all appropriate Personal Protective Equipment.
- Never allow your employee or anyone else to operate the dispenser without first ensuring that they have been properly trained in safely operating the dispenser and inspecting and filling cylinders.
- Never allow customers, spectators, or individuals not involved in the dispensing process within 10’ of the point of transfer. This is the point where the cylinder connects to the hose.
To review a Point of Transfer Diagram, click here to download.
If you smell gas or are experiencing signs of a gas leak immediately exit the premises and contact 800-805-0659 or 9-1-1 for immediate assistance. All gas leaks potentially pose a serious threat.
If the suspected leak is coming from a portable propane tank or grill tank, and it is safe to do so, turn off the cylinder valve, turning it to the right (clockwise). If you are unable to turn off the valve, immediately leave the area and dial 911 or call your local fire department. Before you use the grill again, have a qualified service technician inspect your grill and cylinder. It's best to move away from the source of the leak, and to ensure pets and people are not at close range.
Note: It is dangerous to touch propane as it will burn.
DO NOT UNDER ANY CIRCUMSTANCES try to modify or repair valves, regulators, connectors, controls, or other appliance and cylinder/tank parts. Doing so creates the risk of a gas leak.
CALL AN EXPERT. If you are unable to operate any part of your propane system, or if you think an appliance or other device is not operating properly, call your propane retailer or a qualified service technician. They can inspect, adjust, repair, or replace any part of your propane system.
YOUR PROPANE SYSTEM IS DESIGNED FOR SAFETY. Propane cylinders, tanks, and appliances incorporate special components (such as valves, connectors, controls, burners, and pilot lights) to keep them safe for use. Damaging these components can cause gas leaks.
DO NOT UNDER ANY CIRCUMSTANCES try to modify or repair valves, regulators, connectors, controls, or other appliance and cylinder/tank parts. Doing so creates the risk of a gas leak.
CALL AN EXPERT. If you are unable to operate any part of your propane system, or if you think an appliance or other device is not operating properly, call your propane retailer or a qualified service technician. They can inspect, adjust, repair, or replace any part of your propane system.
YOUR PROPANE SYSTEM IS DESIGNED FOR SAFETY. Propane cylinders, tanks, and appliances incorporate special components (such as valves, connectors, controls, burners, and pilot lights) to keep them safe for use. Damaging these components can cause gas leaks.
We have a standard set of advertisements that are available for our Resale Partners to use. AmeriGas provides these materials to assist our customers with the cost of advertising and promotion, and which ultimately will help increase your propane sales while also maintaining a consistent marketing strategy. You may use any or all of the items provided. The advertisements consist of:
- Two Different Banner Options that allow you to add your company logo and propane price
- Three Print ads that allow you to add you company logo, propane price and address
- Sizes include: 1/2 Page – vertical; ¼ page; 1/8 page.
View our sample materials to see them in action. (You will need access to Adobe Acrobat in order to download/use these files.)
In extreme heat, which often accompanies drought conditions, make sure the 10 foot radius around your propane tank and your propane grill is clear of flammable materials. Remove any debris that is combustible or easily ignited, including leaves, brush, any vegetation, and rags.
Floods can move, shift, or damage gas lines and tanks. A large propane tank can become dislodged from its service line and float away, striking trees, vehicles, or other heavy objects along its path. Water and debris can find their way inside regulators and controls, causing potential safety issues. Fallen trees and power lines can create extra safety concerns. If you have any doubts about your safety, leave the area immediately, alert AmeriGas or your utility company, and have your property inspected by a qualified building inspector or structural engineer before re-entering.
High winds and hail—often accompanying hurricanes, tornadoes, and winter storms—can move, shift, or damage gas lines and tanks. If your propane tank becomes dislodged from its service line, it’s likely to be leaking gas out into the surrounding area. A spark from a fallen power line or other ignition source could pose a danger to anyone nearby. Debris and water can find their way inside regulators and controls, causing potential safety issues. If you have any doubts about your safety, leave the area immediately, alert AmeriGas or your utility company, and have your property inspected by a qualified building inspector or structural engineer before re-entering.
If you smell gas or are experiencing signs of a gas leak immediately exit the premises and contact 800-805-0659 or 9-1-1 for immediate assistance. All gas leaks potentially pose a serious threat.
It may help to know that AmeriGas typically accepts energy assistance payments. If you receive energy assistance, please notify your local AmeriGas office. Proof of assistance is required to be provided by any organization providing payment assistance. For your convenience, we've included information below regarding LIHEAP and 211 that may also be helpful.
- The purpose of LIHEAP is to assist households with low incomes, particularly those with the lowest incomes that pay a high proportion of household income for home energy, primarily in meeting their immediate home energy needs. https://liheappm.acf.hhs.gov/navigator
- 211 is a free, confidential referral and information helpline and website that connects people of all ages and from all communities to the essential health and human services they need, 24 hours a day, seven days a week. 211 can be accessed by phone or computer. Go online to https://www.unitedway.org/our-impact/featured-programs/2-1-1.
How long does the installation take?
The installation of your tank monitor will take place in one day with the actual process taking less than 15 minutes. As long as we have access to your tank, you do not need to be present for the installation of the monitor on your tank.
What if my tank is within a locked, secure area of my yard?
At the time of installation, Otodata’s technicians will knock at your dock, introduce themselves, and provide the details of the installation/service appointment. If you have any special access instructions, please provide them that information.
Where do you install the tank monitor?
The tank monitor is an attachment to the top of your existing tank. If your tank is below ground and the lid or dome is metal, the monitor may be installed on top of the top or lid. When the dome or lid is plastic, the monitor may be installed out of sight below the dome or lid.
We offer various bill pay options for your convenience, including:
Pay Online
Whether paying in advance or upon delivery, you can make a payment online anytime by signing into your MyAmeriGas online account.
- Pay with a credit or debit card (no gift cards)
- Pay via a checking or savings account
Pay by Mail
Checks and Money Orders may be mailed directly to the address on the remit portion of the invoice with the envelope provided with your invoice. If you do not have your invoice or are paying in advance, remember to include your AmeriGas account number on your check/money order and mail to:
AmeriGas
PO Box 371473
Pittsburgh, PA 15250
Pay by Phone
Pay your AmeriGas bills by calling our service center 24/7 at 1-800-263-7442. Local office hours vary and may not be able to accommodate payments by phone.
Automatic Payment
Have your payment automatically processed with our free automatic payment program. Select login to sign up.
- Forklift cylinders should only be filled by trained personnel using proper safety procedures
- DO NOT smoke while handling propane cylinders
- If you detect a leak, shut off valves and place the cylinder outside
- If a leak develops while the container is installed on a piece of equipment, shut off the container and equipment, if it is safe to do so. If it is not safe to shut down, or if the leak persists, evacuate the area and contact emergency services. Never remain in the area if propane vapors are detected.
- Contact your propane provider to repair or replace propane tank
- When not in use always close all propane valves
- Store all cylinders in safety storage racks away from any source of ignition or extreme heat
- Always read warning labels attached to propane cylinders
- Direct contact with propane will cause freeze burns to skin
Remember, propane is a hazardous material, treat it with respect!
The following are helpful tips for handling forklift cylinders:
- Forklift cylinders should only be filled by trained personnel using proper safety procedures
- DO NOT smoke while handling propane cylinders
- If you detect a leak, shut off valves and place the cylinder outside
- If a leak develops while the container is installed on a piece of equipment, shut off the container and equipment, if it is safe to do so. If it is not safe to shut down, or if the leak persists, evacuate the area and contact emergency services. Never remain in the area if propane vapors are detected.
- Contact your propane provider to repair or replace propane tank
- When not in use always close all propane valves
- Store all cylinders in safety storage racks away from any source of ignition or extreme heat
- Always read warning labels attached to propane cylinders
- Direct contact with propane will cause freeze burns to skin
- Remember, propane is a hazardous material, treat it with respect!
The following are tips on handling and maintaining cylinder tanks used on lawn equipment:
- Lawn equipment cylinders should only be filled by trained personnel using proper safety procedures
- DO NOT smoke while handling propane cylinders
- If you detect a leak, shut off valves and place the cylinder outside
- If a leak develops while the container is installed on a piece of equipment, shut off the container and equipment, if it is safe to do so. If it is not safe to shut down, or if the leak persists, evacuate the area and contact emergency services. Never remain in the area if propane vapors are detected.
- Contact your propane provider to repair or replace propane tank
- When not in use always close all propane valves
- Store all cylinders in safety storage racks away from any source of ignition or extreme heat
- Always read warning labels attached to propane cylinders
- Direct contact with propane will cause freeze burns to skin
- Remember, propane is a hazardous material, treat it with respect!
Learn more about safety on our residential propane safety information page.
Propane has a strong, unpleasant smell like rotten eggs. Propane manufacturers add the smell deliberately to help alert customers to propane leaks, which can create a safety hazard.
It may be hard for some people to smell propane for the following reasons:
- They have a cold, allergies, sinus congestion, or another medical condition.
- Their sense of smell is reduced due to use of tobacco, alcohol, or drugs.
- Tobacco smoke, cooking odors, and other strong odors can mask the smell of propane.
- As people age, their sense of smell can become less sensitive.
If the smell of propane is present in the air over a period of time, "odor fatigue" can occur. The nose "gets tired," and a person no longer smells the propane odor. The propane smell may not be strong enough to wake up someone who is sleeping. The propane smell may be in a location (basement or attic) where it is not detected by people in other areas of the building. A phenomenon called "odor loss" can occur-an unintended reduction in the concentration of the odor of propane.
The best way to reduce the risk of carbon monoxide poisoning is to have a qualified service technician check your appliances and venting systems regularly.
Year-round, keep an eye out to make sure:
- Your chimneys, flues, and vents are free of debris, including leaves, animal nests, snow and ice, and other obstructions
- You're following the manufacturer's instructions for the placement and use of vent-free appliances, including fireplaces and logs
- You have a functioning, UL-listed carbon monoxide detector on every level of your home
- Your chimney flue damper is always open when you use your fireplace
NEVER:
Use a gas oven or range-top burners to provide space heating.
Use outdoor portable heaters inside, unless they are designed and approved for indoor use.
Use a barbecue grill (propane or charcoal) indoors for cooking or heating.
Run a propane fueled engine (such as your lawn mower, generator, or snow blower) in enclosed areas, including your garage.
If you smell gas or are experiencing signs of a gas leak immediately exit the premises and contact 800-805-0659 or 9-1-1 for immediate assistance. All gas leaks potentially pose a serious threat.
We accept the following payment types: check, credit card, debit/bank card, or money order. Please note our drivers do not accept payments at delivery locations. Payments can be made via phone, mail, or online. We accept all major credit cards: MasterCard, Visa, American Express, and Discover.
We impose a surcharge on credit cards that is not greater than our cost of acceptance.
TO COVER THE COST OF PROCESSING A CREDIT OR CHARGE CARD TRANSACTION, AND PURSUANT TO SECTION 5-2-212, COLORADO REVISED STATUTES, A SELLER OR LESSOR MAY IMPOSE A PROCESSING SURCHARGE IN AN AMOUNT NOT TO EXCEED 2% OF THE TOTAL PAYMENT MADE FOR GOODS OR SERVICES PURCHASED OR LEASED BY USE OF A CREDIT OR CHARGE CARD. A SELLER OR LESSOR SHALL NOT IMPOSE A PROCESSING SURCHARGE ON PAYMENTS MADE BY USE OF CASH, A CHECK, OR A DEBIT CARD OR REDEMPTION OF A GIFT CARD.
Temporary heating equipment powered with propane is portable and widely used in a variety of industries. Builders, manufacturers, exterminators, emergency management and more utilize propane to fuel temporary heating units. Various cylinder sizes and bulk tank storage can be used to fuel temporary heating equipment. Heaters must be designed for use with LP Gas and AGA, UL, or CGA approved.
Temp Heat Safety Tips:
- The maximum size container to be used inside a building is a 100 lb. cylinder.
- Cylinders are to be used, stored, and moved in an upright position.
- Cylinders should never be lifted or carried by the valve.
- Cylinder valves must be protected by caps or collars.
- Cylinder valve outlets on containers less than 45 lbs. must be plugged or capped.
- Cylinders must be equipped with an excess flow valve or POL adapter that connects the regulator to the container valve to ensure there is excess flow protection.
- LP Gas hose must have a working pressure of at least 350 p.s.i.g.
- Tubing, hose, and valves, must be protected from excessive heat, physical damage, or tampering.
- Heater / hose separation must be no less than 6 ft.
- Hose connections and fittings should be checked with a non-corrosive leak detector solution.
- Regulators should be suitable for the type of LP Gas service it is intended to be used.
Temporary heating equipment powered with propane is portable and widely used in a variety of industries. Builders, manufacturers, exterminators, emergency management and more utilize propane to fuel temporary heating units. Various cylinder sizes and bulk tank storage can be used to fuel temporary heating equipment. Heaters must be designed for use with LP Gas and AGA, UL, or CGA approved.
Temp Heat Safety Tips:
- The maximum size container to be used inside a building is a 100 lb. cylinder.
- Cylinders are to be used, stored, and moved in an upright position.
- Cylinders should never be lifted or carried by the valve.
- Cylinder valves must be protected by caps or collars.
- Cylinder valve outlets on containers less than 45 lbs. must be plugged or capped.
- Cylinders must be equipped with an excess flow valve or POL adapter that connects the regulator to the container valve to ensure there is excess flow protection.
- LP Gas hose must have a working pressure of at least 350 p.s.i.g.
- Tubing, hose, and valves, must be protected from excessive heat, physical damage, or tampering.
- Heater / hose separation must be no less than 6 ft.
- Hose connections and fittings should be checked with a non-corrosive leak detector solution.
- Regulators should be suitable for the type of LP Gas service it is intended to be used.
Across the country, landscape contractors and grounds managers are discovering the competitive advantages of mowing with propane. Propane reduces harmful carbon emissions compared with conventional fuels. In many places, propane mowers can be used on ozone action days when other mowers can't. With its closed fuel system, propane saves money and protects the environment by virtually eliminating costly, harmful spills and by dramatically reducing fuel theft. Landscape contractors who have switched to propane report immediate cost savings.
Filling Cylinders - Safety Tips
- Lawn equipment cylinders should only be filled by trained personnel using proper safety procedures
- DO NOT smoke while handling propane cylinders
- If you detect a leak, shut off valves and place the cylinder outside
- If a leak develops while the container is installed on a piece of equipment, shut off the container and equipment, if it is safe to do so. If it is not safe to shut down, or if the leak persists, evacuate the area and contact emergency services. Never remain in the area if propane vapors are detected.
- Contact your propane provider to repair or replace propane tank
- When not in use always close all propane valves
- Store all cylinders in safety storage racks away from any source of ignition or extreme heat
- Always read warning labels attached to propane cylinders
- Direct contact with propane will cause freeze burns to skin
Remember, propane is a hazardous material, treat it with respect!
Check out this brochure for more information on Propane-Fueled Mowers
Before filling a cylinder, make sure you are aware of the following information regarding safety and handling procedures:
- Know your facility's fire prevention and emergency evacuation plans, including where and how to operate emergency shutdown and pump controls. Locate the nearest fire extinguishers and make sure they are in proper working condition. Only use fire extinguishers to create an escape route—not to fight a propane fire. The only safe way to extinguish a propane fire is by stopping the flow of propane.
- Before operating a filling station, ensure there are no ignition sources within 25 feet of the points of transfer, or metal-working operations including grinding, oxygen-fuel gas cutting, brazing, soldering, or welding within 35 feet.
- Be sure that valves are protected properly with a valve cap or protective collar, and always use proper cylinder handling techniques. The Overfilling Prevention Device (OPD) should never be used for determining if a cylinder is full. The OPD will not always stop the flow of propane into the cylinder at the proper fill amount.
- When filling a cylinder, always follow the training materials provided to you by your Propane provider, and please contact your Propane provider if you require replacement training materials.
- Never fill a cylinder without wearing all appropriate Personal Protective Equipment.
- Never allow your employee or anyone else to operate the dispenser without first ensuring that they have been properly trained in safely operating the dispenser and inspecting and filling cylinders.
- Never allow customers, spectators, or individuals not involved in the dispensing process within 10’ of the point of transfer. This is the point where the cylinder connects to the hose.
How do I activate my monitor?
Your monitor does not require activation on your part. Once our tank monitor partner, Otodata, has their technician install the tank monitor, you will be able to view your historical and current tank level graph in your MyAmeriGas account. If you do not currently have a MyAmeriGas account, you can register at MyAmeriGas.com/Register.
How do I access the data from my tank monitor?
From your computer, tablet, or mobile device, login to MyAmeriGas. Your tank monitor information is displayed on the homepage of your MyAmeriGas account.
Did I see my tank level data on MyAmeriGas before I received a remote tank monitor?
Yes, but it's now better! The tank fill level displayed was previously estimated. With your new remote tank monitor installed, you will now see an actual reading sent directly from your tank monitor.
Does the tank monitor require regular inspection or safety checks?
The premium quality tank monitors that AmeriGas installs have long-lasting lithium ion batteries that will ensure dependability year after year. Our partner, Otodata, has a dedicated team to identify any communication issues with our monitor. Our AccuGas team is also monitoring any performance issues that may arise to ensure your tank monitor is operating at its best. As always, if you have any questions, our 24/7 live customer care team is just a phone call or online chat away.