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AmeriGas Propane, L.P. Privacy Policy
Last Updated January 9, 2024
This Privacy Policy describes the information AmeriGas Propane, L.P., its affiliates and subsidiaries (collectively “AmeriGas”, “we”, “our”, or “us”) collects, how we use this information, with whom we share it, and the choices you have in connection with these activities. This Privacy Policy applies to the AmeriGas website, AmeriGas.com, and any sub-domains, including but not limited to MymeriGas.com, AmeriGasInfo.com (collectively, the “Website”), and any products or services that we offer or that we have linked to this Privacy Policy (collectively, our “Services”).
Users of AmeriGas online services agree to our Website Terms of Use. This Privacy Policy is incorporated into our Website Terms of Use, which can be found at https://www.amerigas.com/website-terms-of-use.
Please review the Website Terms of Use carefully, as it contains restrictions on your legal rights in any dispute with AmeriGas to the extent a dispute involves or is related to our online Services, Website Terms of Use, or this Privacy Policy. By using our online Services, you represent and warrant that you are over eighteen (18) years of age, the legal age to form a binding contract with AmeriGas, and meet all of the eligibility requirements in the Website Terms of Use.
I. WHAT PERSONAL INFORMATION IS COLLECTED AND PROCESSED
Through your use of our Website and Services, we collect “Personal Information”, which is any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly. Through your use of our Website and Services, we collect Personal Information as outlined below.
A. Information We Collect and How We Use It
When you visit our Website, become a customer of AmeriGas, or contact us via telephone or other means, we collect your Personal Information and process it in the following ways:
B. Information Collected Automatically via Cookies and Similar Technologies
In addition to the Personal Information you provide directly to us, we also collect information from you automatically as you use our Website and Services via “cookies.” This includes the following internet or other electronic network activity information:We retain and use information collected via third-party cookies or other trackers only on an anonymized and aggregated basis. Some of these cookies and other trackers are placed by third-party cookie providers, who will retain Personal Information subject to their own practices.
In general, to disable cookies and limit the collection and use of Personal Information through cookies, you can set your browser to refuse cookies or indicate when a cookie is being sent. You can also manage your cookie preference through our cookie management platform . You can learn more about AmeriGas’s use of third-party cookies in the AmeriGas Cookie Policy.
Our use of third-party marketing and analytical cookies may be considered “sharing” under the California Privacy Rights Act (“CPRA”). More information on these cookies, including a list of third-party marketing cookies and options with respect to opting out of the sale of your Personal Information, can be found in our Cookie Policy. Some of these cookies and other trackers are placed by third-party cookie providers, who will retain Personal Information subject to their own practices.
II.HOW WE SHARE YOUR PERSONAL INFORMATION
A. General Sharing
AmeriGas shares Personal Information in the following instances:
B. Sharing for a Business Purpose
In the preceding twelve (12) months, or in the future, AmeriGas has disclosed, or may disclose, the following Personal Information for a business purpose with the following categories of third parties:
C. Sale of Personal Information
In the preceding twelve (12) months, AmeriGas has shared your internet or other electronic network activity information collected via cookies and other tracking technologies with our data analytics providers and ad networks as described in the “Information Collected Automatically via Cookies and Similar Technologies” section of this Privacy Policy. Such sharing may be deemed a sale under the CCPA or a share under CPRA. To opt out of this sale/sharing, please visit Do Not Sell My Personal Information .
III. YOUR INFORMATION CHOICES
You have the following choices with respect to your Personal Information:
IV. DO NOT TRACK
Do Not Track (“DNT”) is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the Preferences or Settings page of your web browser. AmeriGas does not respond to DNT signals and handles all user information consistent with its Terms of Use and this Privacy Policy.
V. SECURITY OF YOUR PERSONAL INFORMATION
AmeriGas employs data collection, storage and processing practices, and security measures designed to protect Personal Information against unauthorized access, alteration, disclosure, or destruction. When appropriate, we use firewalls and limits on who can access databases that store Personal Information.
Please keep in mind that it is not possible to achieve a perfect state of data security. Although we maintain reasonable administrative, physical, and electronic security measures designed to protect your Personal Information from unauthorized access, we cannot ensure absolute security of any information you transmit to us or guarantee that this information will not be accessed, disclosed, altered, or destroyed. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your Personal Information. To the extent the law of your jurisdiction allows for notification of a breach via e-mail or conspicuous posting on the Services, you agree to accept notice in that form. To the extent the law of your jurisdiction allows for notification of a breach via e-mail or conspicuous posting on the Services, you agree to accept notice in that form. However, no security measure or modality of data transmission over the Internet is 100% secure, and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
VI. OTHER WEBSITES AND SERVICES
The Services may contain links to other websites or services that we do not own or operate. We are not responsible for the practices employed by any websites or services linked to or from the Services, including the information or content contained within them. Your browsing and interaction on any third-party website or service, including those that have a link on our Services, are subject to that third party’s own rules and policies, not ours.
VII. AGE RESTRICTION
The Services are not intended for individuals under the age of sixteen (16). If we learn that we have collected or received Personal Information from an individual under the age of sixteen (16), we will delete that Personal Information. If you believe we might have Personal Information from or about an individual under the age of sixteen (16), please contact us using one of the other methods in the Contact Us section below. To learn more about how to protect your child online, and for helpful information about children and privacy, visit the Federal Trade Commission’s (“FTC's”) website at http://www.onguardonline.gov.
VIII. CHANGES TO THIS PRIVACY POLICY
We may amend this Privacy Policy in our sole discretion at any time. If we do, we will post the changes to this page and will indicate the date the changes go into effect. We encourage you to review our Privacy Policy regularly to stay informed. If we make changes that materially affect your privacy rights, we will notify you by prominent posting on the Website, if required by applicable law.
IX. ADDITIONAL PRIVACY RIGHTS BASED ON LOCATION
A.RIGHTS OF NEVADA RESIDENTS
If you are an AmeriGas customer who is a resident of the State of Nevada, you may request to opt out of the current or future sale of your Personal Information. We do not currently sell any of your Personal Information under Nevada law, nor do we plan to do so in the future. However, you can submit a request to opt out of future sales by sending an email, with the subject line “Opt-Out Request Under Nevada Rights” to nevadaprivacy@amerigas.com, Additionally, you may call us toll-free at 1-800-263-7442, or submit a request by mail to:
AmeriGas Propane
Attn: Nevada Privacy Request
P.O. Box 965
Valley Forge, PA 191482
B.RIGHTS OF CALIFORNIA RESIDENTS
The California Consumer Privacy Act, (“CCPA”) as amended by the California Privacy Rights Act, (“CPRA”) (collectively, “CCPA/CPRA”) entitles California residents to certain rights (subject to exceptions). To the extent the CCPA/CPRA applies to our processing of your Personal Information, you are entitled to the following rights:
To exercise your right to access/know or delete your Personal Information, you may submit a request toll-free at 1-800-263-7442, send a request via mail at the address below, or via our online form here. For requests submitted via telephone or online form, you must provide us sufficient information that allows us to reasonably verify you are the person about whom we collected the Personal Information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. If you are a current, former, or prospective customer, we require your full name, address, account number (if applicable and known), phone number, and email address. If you are a former employee, we may require you to provide your full name, address, phone number, email address, your employee identification number, work location, and your role at AmeriGas. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information.
Only you, or a person that you authorize to act on your behalf, may make a request related to your Personal Information. If you are an authorized agent making a request on behalf of an individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual.
To opt out of the sale or sharing of your Personal Information, utilize the opt out preference signal to instruct us to not sell or share any of your Personal Information collected online. The opt out preference signal will apply only to the device and/or browser in which you utilize it.
C.HOW TO CORRECT, LIMIT, ACCESS, OR REQUEST THE DELETION OF YOUR PERSONAL INFORMATION (CALIFORNIA RESIDENTS)
To exercise your right to correct, limit, access, or request the deletion of your Personal Information as a California resident, you may submit a request by phone, toll-free at 1-800-263-7442, or via online web form, found here: https://www.amerigas.com/ccpa. For requests submitted via telephone or online form, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the Personal Information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. The information provided on the online form is the information we require to fulfill your request. If we are not able to verify your identity to correct, limit, access, and/or delete Personal Information with the information that you provided, we may ask you for additional information to verify your identity. Only you, or a person that you authorize to act on your behalf, may make a request related to your Personal Information. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual. Please send the necessary documentation with a copy of the online form found here, with subject line: “California Privacy Request”.
D.RIGHTS OF COLORADO AND VIRGINIA RESIDENTS
The Colorado Privacy Act (“CPA”) and the Virginia Consumer Data Protection Act (“VDCPA”) entitle Colorado and Virginia residents, respectively, to certain rights (subject to exceptions) with regard to their Personal Data. Under the CPA and VDCPA, "Personal Data" means any information that is linked or reasonably linkable to an identified or identifiable natural person. To the extent the CPA or VDCPA applies to our processing of your Personal Data, you are entitled to the following rights:
E.HOW TO CORRECT, LIMIT, ACCESS, OR REQUEST THE DELETION OF YOUR PERSONAL DATA (COLORADO AND VIRGINIA RESIDENTS)
To exercise your right to correct, limit, access, or request the deletion of your Personal Data as a Colorado or Virginia resident, you may submit a request by phone, toll-free at 1-800-263-7442, or via online web form, found here. For requests submitted via telephone or online form, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the Personal Data and describe your request with sufficient detail to allow us to properly evaluate and respond to it. The information provided on the online form is the information we require to fulfill your request. If we are not able to verify your identity to correct, limit, access, and/or delete your Personal Data with the information provided, we may ask you for additional pieces of information to verify your identity. Only you, or a person that you authorize to act on your behalf, may make a request related to your Personal Data. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual. Please send the necessary documentation with a copy of the online form found here, with subject line: “Colorado Privacy Request” or “Virginia Privacy Request,” depending on your state.
X. CONTACT US
For questions on this Privacy Policy or to exercise your privacy rights according to applicable laws or according to the terms of this Privacy Policy, please contact us:
AmeriGas Propane
Attn: Legal Department – Privacy
P.O. Box 965
Valley Forge, PA 19482