Severe Winter Weather Alert
Severe Winter Weather Alert
Early Termination Fee - For customers with Leased Equipment, you have received certain benefits from the Company in exchange for your service commitment, which may include, but are not limited to, the installation costs of the Leased Equipment. In the event that you terminate propane service with the Company prior to the end of the Initial Term, the Company will charge you an Early Termination Fee as of the date of your request. The Early Termination Fee is $149.99.
Fuel Recovery Fee - This fee, which is assessed to propane deliveries and service calls, helps to offset the significant expenses incurred by the Company in fueling its fleet of motor vehicles. This fee fluctuates on a monthly basis as the Company’s cost of fuel fluctuates. The fee as of the date of this Notice is $5.83. For updated Fuel Recovery Fee information, please contact your local District office or visit the Company’s website. In Vermont, this fee is called the Diesel Cost Recovery Fee and is a flat fee of $5.00.
HazMat & Safety Compliance Fee - This fee, which is assessed to propane deliveries and service calls, helps to offset a portion of the costs the Company incurs to comply with federal, state and local government regulations, including, but not limited to, hazardous materials, homeland security, emergency preparedness and workplace safety. It is also used to fund, among other things, employee safety training and inspections, cylinder re-qualification, and environmental compliance. The fee as of the date of this Notice is $11.99.
Leak Check Charge - This charge is applied when the Company must perform a leak check to verify that the propane system does not have any leaks. This test is required by law under certain circumstances, which may include: when a new piping system is installed, if the gas has been turned off for any reason or if there has been an interruption of gas service, or in the event a leak in the system is suspected. The local District office can provide specifics on when a leak check is required and the current charge.
Meter Fee - This fee is applicable to customers who are charged for their propane based on an amount of usage as measured by the Company’s meter. This fee helps to offset the cost of the meter, meter reading and related administrative costs. The fee also helps to offset the costs otherwise covered by the HazMat & Safety Compliance Fee (as described above), which is not charged to metered customers. The fee as of the date of this Notice is $11.99 per month.
Pump-Out/Restocking Charge - This charge is assessed when the Company is required to pump out a tank that contains propane in excess of five percent water capacity in order to remove a Company-owned tank from the customer’s property. You can avoid this charge by continuing service with the Company until the supply of propane in the tank is less than five percent. Depending on the size of the tank/cylinder, this charge may be up to $149.99.
Reconnect Charge - In the event that your tank is locked off by the Company due to nonpayment, this fee will be assessed to remove the lock, perform a leak check and put your propane system back into service. The fee as of the date of this Notice is $79.99.
Returned Check Fee - This fee is intended to cover the deposit return fee assessed by financial institutions and related administrative expenses associated with the return of a customer check for insufficient funds. The Returned Check Fee is $33.00.
Service Dispatch Charge - This charge is applied when a service technician is requested to a customer’s residence or other location to perform diagnostic or other service work on customer-owned equipment and appliances or to pick-up a Company-owned tank or cylinder. The Service Dispatch Charge as of the date of this Notice is $69.99. This charge will not be credited toward service work performed and additional charges may be assessed depending upon the nature of the service work required. Please check with your local District office regarding the availability of appliance repair service.
Special Trip Charge - This charge is incurred by customers who request deliveries within forty-eight (48) hours or non-emergency service after business hours or on weekends. This charge can vary due to the distance involved and/or the time required to service the request and can be obtained from your local District office.
Tank Rent - You agree to pay the Company annual tank rent during the period the Leased Equipment is installed at your residence. The amount of rent can vary depending on, among other things, the size of the tank, the location of the residence, and your actual annual usage. Please contact your local District office if you have questions about the tank rent that is applicable to you.
Will Call Convenience Fee - This fee is assessed for propane deliveries to customers enrolled in the Will Call delivery option. Eligible customers may avoid this fee by switching to Automatic delivery. The fee as of the date of this Notice is $7.99 per delivery.
PAYMENT TERMS AND LATE FEES.
If you have received credit terms from the Company, you will be billed after propane is delivered or services are rendered, unless you have enrolled in a budget payment program. If you dispute an invoice or believe your invoice is inaccurate, you must contact your District office within thirty (30) days of receipt. You agree to pay the Company’s price per gallon and all fees, rates, and charges on or before the due date indicated on the invoice. If you fail to pay all amounts owed to the Company by the applicable due date, the Company may, unless prohibited by law, add a monthly late charge of 1.5% of the average daily balance until paid or a late charge of $36.00, whichever is greater. In the event you fail to make a payment on the outstanding amount owed, the Company may, after providing written notice to you, suspend service and/or place a lock on the Leased Equipment. If the Company places a lock on the Leased Equipment, all amounts outstanding (including the applicable Reconnect Fee) must be paid in full before service will be restored. The Company reserves the right to require you to pay for propane deliveries or services in advance or to post a cash deposit, which may be applied by the Company at any time in whole or in part to the outstanding balance. Maryland Customers: If all of the outstanding amount owed is not received within 15 days after it is due, you will pay a late charge of the greater of $5.00 per month or up to 10% per month for the part of the outstanding amount that is late.
AmeriGuard** - This is an optional program where an AmeriGas customer receives a fixed price for a fixed period of time during which the customer is placed on a convenient monthly payment plan. The current fee is $119.00 annually.
AmeriLock** - This is an optional program where an AmeriGas customer receives a fixed price for the term of the AmeriLock contract. The current fee is $119.00 annually.
LineGard** (Line Protection Plan) - This is an optional program. Under the LineGard program covered repairs are made to customer-owned lines if necessary. New applicants must sign an agreement and their lines are subject to inspection prior to enrollment in the program. The current fee is $18.95 (annually).
Pre-Buy** - This is a program that enables the customer to lock-in the propane price in advance for the customer's projected winter/annual usage.
SmartPay Budget Plan** - This is an optional program that allows you to make convenient monthly payments based on your projected annual usage and current market price.
** Programs and fees are subject to change. Certain restrictions apply. Please contact your local office for more information.
For more information, contact the AmeriGas Location nearest you.