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MyAmeriGas Login FAQs

Below are common questions about your MyAmeriGas online account.

If you cannot find the answer you're looking for, you can search for additional information at www.AmeriGas.com or contact our customer service center at 1-800-263-7442.

Where do I find my AmeriGas account number?

The account number can also be found on your paper bill. The number on the invoice left at delivery is NOT your account number. If you cannot locate the account number, we can provide it you by calling customer service at 1-800-263-7442. Once you have created a MyAmeriGas online account you will also be able to access your account number anytime using your online account.

Please note that for customers who became a customer through the "Get a Quote" process online, the email and password you set up during the quote process are your MyAmeriGas login credentials, and you should simply be able to log in without registering or entering your account number.

What is my username or ID?
Your user ID is your email. If you don't recall the email you used to set up your account, you can verify your account with our customer service department by calling in and we can confirm the email address linked to your online account.
How do I reset my password?
If you forget your password, click on the “Forgot Password” link on the “Login” page. You will be prompted to provide the email address associated with your online account. You will receive an email with a link to reset your password.
Why did I get locked out of my account?
For your security, your account will be locked out after 5 unsuccessful attempts to log in. Please use the Forgot Password link if you cannot recall your password. If you are unsure of your user name, it will be the email address associated with your account. 
What happens if I delete my online account but change my mind and want to use MyAmeriGas again?
If you delete your account in error, or deliberately, you can always recreate your online account by re-registering.
How do I update my contact information?

Under "My Account", select the "My Contacts" option. From that page you can add or remove contacts, update personal information and preferences, and associate contacts with different accounts.

How do I delete my online account?

To delete your account, select edit on the "My Profile" page. This action will only delete your online account and does not cancel your propane service. Please note, deleting your online account will not turn off Automatic Payments.

Why am I receiving an error when I try to login?
If you receive an error message or blank page when trying to login to your account, please verify you are using a supported web browser. We currently support Internet Explorer 11, and current versions of Chrome, Firefox, and Safari. If you are using a supported browser, check your internet connection, refresh your page, or try back later.
How do I set up my MyAmeriGas Business Account online?

Not all commercial clients are able to set up their accounts online. Larger business customers and National Accounts have representatives assigned to manage their accounts and can reach them by calling customer service. For those commercial customers who are eligible to set up an online account- Please review the following instructions.

In order to register your MyAmeriGas account online, you will need your account number. New customers can find their account number on their paper bill, or by calling customer service at 1-800-263-7442. Once you are registered, you will also be able to find your account number throughout your online account. Once you have your account number, setting up your account is as easy as 1, 2, 3!

1. Identify yourself. The first step requires your account number and your zip code.


2. Verify. In this step you will provide your name, phone number, and email address to confirm the account information.


3. Setup. Your email address will serve as your USERNAME and in this step you will set your password and security questions.

That's it! Once your setup is complete, you'll review and accept the Online Terms of Use, and be able to enjoy all the conveniences of our online self-service.

Who should I contact if I have questions about my residential account?

AmeriGas offers it's customers a variety of ways to interact with us and to find out account information. Choose the one that works for you!

  1. Check out our customer support section and FAQs for commonly asked questions.
  2. Login to your MyAmeriGas account to place a delivery, pay a bill, review your payment and billing history, and much more!
  3. Contact us via email.
  4. Contact us by Phone. 
  5. Use our Live Chat function to speak directly with a customer service representative, online!
Who should I contact if I have questions about my business account?

Commercial customers can find answers to common questions within the support section of our website. If you are unable to find the information you are looking for in the support section, you can utilize our chat function, call our commercial customer support 24/7 at 1-800-263-7442, or reach out to your AmeriGas account manager directly.