The AmeriGas Business Online Account Terms of Use for non-residential customers (also referred to as “Customer”, “you”, or “your”) are set forth below. AmeriGas Propane, L.P. (together with its affiliates, the “Company”) welcomes you to its Online Account Portal and Website and related sites (the "Company Online Site"). The following terms and conditions govern your use of the Company Online Site. By accessing, viewing, or using the content, material, or services available on or through the Company Online Site, you agree that (i) you are authorized to access and use the Company Online Site on behalf of your non-residential organization; (ii) you have read and understand these Terms of Use; (iii) you agree to these Terms of Use and intend for your non-residential organization to be legally bound by them. The Company’s Website Terms of Use which apply to an individual that visits the Company’s website is incorporated into these Terms of Use by reference, as if fully set forth herein If you do not agree to these Online Account Terms of Use, or if you are under 18 years of age, you are not granted permission to use the Company Online Site and must exit immediately.
Registration. In order for you, a business, to sign up for the Company’s Online service, you will be asked to register and create an account
As part of the registration process, you will select a username and password (“Authentication Credentials”). You are solely responsible for maintaining the confidentiality of your Authentication Credentials and agree that the Company has no obligation to protect the security of your Authentication Credentials beyond systems and equipment owned and controlled by the Company. You agree not to give your Authentication Credentials to anyone. Should you allow others access to your account, or Authentication Credentials, you will be responsible for all actions that such persons might take with respect to your account. If you believe your Authentication Credentials may have been lost or stolen or someone may have gained access to your account or your Authentication Credentials without your permission, please refer to the change of password section below.
For purposes of identification and marketing, you agree to provide the Company with current, accurate, complete, and updated information required by the online registration. You further agree to provide the Company with current, accurate, and complete data when utilizing the online functionality of the Company Online Site. You agree to notify the Company immediately of any changes in your registration data. The Company is not responsible for your failure to receive any notices or information or any other problem that results from your failure to keep such contact and/or payment information current and accurate.
Privacy. In order to set up an account, you will be required to provide the Company with certain personally identifying information including your name, telephone number and e-mail address,. Such information will be stored, handled, and used by the Company in accordance with the Company’s Privacy Policy.
Cancellation. Your access to online services remains in effect until it is terminated by you or the Company. You may terminate your access to online service at any time by notifying us of your intent to terminate in writing, through the online account portal, or by email to onlinesupport@mypropanecompany.com , or by calling Customer Service. This cancellation applies to your online services only and does not terminate your account with the Company.
Procedures for Lost, Stolen, or Compromised Authentication Credentials or Unauthorized Account Access. If you believe that your Authentication Credentials may have been lost or stolen, or that someone may be using your Authentication Credentials without your permission please contact Customer Service immediately at 1-866-243-5470 or send an email to onlinesupport@mypropanecompany.com.
Customer Service is available 8:00 a.m. – 5:00 p.m. EST Monday - Friday (except for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day) by calling 1-866-243-5470.
Disclaimer of Warranties; Limitation of Liability; Hold Harmless.
ONLINE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY, AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THESE TERMS OF USE. THE COMPANY MAKES NO WARRANTY THAT THE COMPANY’S ONLINE SERVICES WILL OPERATE AS INTENDED. WITHOUT LIMITING THE FOREGOING, THE COMPANY MAKES NO WARRANTIES AS TO THE SECURITY OF YOUR COMMUNICATIONS VIA THE SERVICES OR THAT THIRD PARTIES WILL NOT GAIN UNAUTHORIZED ACCESS TO OR MONITOR YOUR COMPUTER(S) OR ONLINE COMMUNICATIONS. YOU AGREE THAT THE COMPANY WILL NOT BE LIABLE FOR ANY SUCH UNAUTHORIZED ACCESS
IN NO EVENT (INCLUDING NEGLIGENCE) WILL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE COMPANY’S ONLINE SERVICES OR FOR ANY ACTION TAKEN BY THE COMPANY TO PROTECT THE SERVICES OR THE BREACH BY THE COMPANY OF ANY WARRANTY.
Some states prohibit limitation of implied warranty rights and remedies. Check your own state law for additional rights.
You acknowledge that communications or transactions conducted online are not absolutely secure. You further acknowledge that there may be system failures that may limit your ability to use the online services available through the Company Online Site. You agree to assume all risk and liability arising from your use of the Company’s online services, including the risk of breach in the security of the communications or transactions you conduct with the Company online. If you register for online services, it will mean that you agree not to make a claim against the Company relating to such online services and that you will hold the Company harmless from any claim, liability or damage resulting from online service in connection with your account.
Changes to the Company Online Site; Termination of Services. The Company may at any time and without notice make changes to the Company Online Site or to the online services described in the Company Online Site. You should read these Terms of Use each time before you login or, if applicable, make a payment to be certain you still agree with their provisions. Your use of the Company’s online services after any changes to these Terms of Use will constitute your agreement to such change(s). The Company may discontinue any of its services without notice, or require re-enrollment if terms or conditions are modified. The Company may terminate online service for your account if we receive conflicting instructions, if you are in default of these Terms of Use or if your account is in default or otherwise not in good standing, or if we determine that an online service is being used improperly.
E-Sign Consent.
Federal law requires certain disclosures be provided to you and that we advise you of certain rights regarding those disclosures. In order to make your registration for online services quicker and more convenient, with your consent, we will provide you with these disclosures electronically, rather than by postal mail or in person. By registering for online services, or by continuing to maintain an online account you are consenting to the terms and conditions below:
- Some or all of the disclosures related to or stated within your registration for or authorization of online services ("Disclosures") will be made available to you in electronic format. Some of these Disclosures will not be distributed in paper format unless you contact us and request a paper version of specific record.
- If you have any questions or concerns regarding the Disclosures, you may contact us onlinesupport@mypropanecompany.com or by phone at 1-800-427-4968.
- Your consent applies to all Disclosures, including without limitation these Terms of Use.
- You understand that you will be electronically signing the forms by checking the “Accept” checkbox. You understand that submitting your electronic signature is legally equivalent to submitting a document signed by hand. You also agree and represent that you are able to view the forms using your computer and software in accordance with the technical requirements listed in this document.
- We do not warrant that the delivery of an electronic form will be uninterrupted or error free. We are not liable for: any loss or damage arising from problems with your equipment or your telecommunications provider, your failure to meet your responsibilities as outlined herein, or any equipment problems or other occurrences beyond our reasonable control
Your consent does not mean that we must provide the Disclosures or invoices electronically. We may, at our option, deliver forms on paper if we choose to do so. We may also require that certain forms be delivered to us on paper at a specified address. To receive Disclosures, invoices, and any other forms electronically, you must have the following equipment and software:
- You must have a personal computer or other access device which is capable of accessing the Internet (e.g., you must have a modem and available phone line, a cable Internet connection or some other means of access to the Internet, and you must have an active account with an Internet service provider). Your access to this page verifies that your system meets these requirements. The Company is not responsible for processing errors or failures or any other service interruption(s) caused by your Internet service provider.
- You must have the latest version of the following Internet web browsers: Internet Explorer v.11 and above, Firefox 64.0.2, Safari 212.0. or Chrome depending on your machine. Your access to this page verifies that your browser and encryption software currently meet these requirements.
- You must have software which permits you to receive and access Portable Document Format or "PDF" files, such as Adobe Acrobat Reade® (available for downloading at http://www.get.adobe.com/reader/).
- We recommend that you print out or download all forms that you review online or electronically, including these Terms of Use and your invoices to keep for your records. If you have any trouble printing out or downloading any form, please contact your local Company district office for assistance.
To retain a copy of the requested files, your system must have the ability to either download (e.g., to your hard disk drive) or print PDF files (e.g., you must have a functioning printer connected to your personal computer or other access device which is able to print the files).
If you have additional questions, please contact us at onlinesupport@mypropanecompany.com.
Updated September 1, 2021.