Please be aware that due to extreme winter weather in some parts of the country, our ability to safely deliver propane has been impacted. We are expecting delays with regard to propane delivery, as we heed travel advisories and wait for road conditions that are safe to travel. In addition, there has been an increase in call volume which may cause longer hold times at our customer service center.
The following states are currently experiencing some level of impact due to the winter weather conditions, and we ask for your patience as it will take up to two weeks for us to return to our regular, uninterrupted service:
Pennsylvania, Kentucky, Virginia, Delaware, Maryland, New Jersey, Louisiana, Kentucky, Indiana, West Virginia, Mississippi, Tennessee, Illinois, Texas, Arkansas, Oklahoma, Missouri.
Prepare for Delivery.
To help ensure our drivers are able to safely complete your deliveries, please read the important tips and reminders found in the Winter Safety Guidelines. For example, keep your driveway and propane equipment clear of snow and ice, and mark the location of underground propane tanks.
If you are out of propane, or keeping your home cooler to conserve what you have, here are some tips on keeping your home and yourselves safe and warm:
To receive important updates about your service, please opt-in to text messages and email in your MyAmeriGas account online preferences.
Thank you for your patience and understanding during this weather event.
If you smell gas or are experiencing signs of a gas leak immediately exit the premises and contact 800-805-0659 or 9-1-1 for immediate assistance. All gas leaks potentially pose a serious threat.