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Severe Weather Alert

Winter Weather Update

Please be aware that due to extreme winter weather in some parts of the country, our ability to safely deliver propane has been impacted. We are expecting delays with regard to propane delivery, as we heed travel advisories and wait for road conditions that are safe to travel. In addition, there has been an increase in call volume which may cause longer hold times at our customer service center. 

The following states are currently experiencing some level of impact due to the winter weather conditions, and we ask for your patience as it will take up to two weeks for us to return to our regular, uninterrupted service:

Pennsylvania, Kentucky, Virginia, Delaware, Maryland, New Jersey, Louisiana, Kentucky, Indiana, West Virginia, Mississippi, Tennessee, Illinois, Texas, Arkansas, Oklahoma, Missouri.  

 

Here are some suggestions that may help you during this time:

Prepare for Delivery.
To help ensure our drivers are able to safely complete your deliveries, please read the important tips and reminders found in the Winter Safety Guidelines. For example, keep your driveway and propane equipment clear of snow and ice, and mark the location of underground propane tanks.

Manage your Propane.

If you are out of propane, or keeping your home cooler to conserve what you have, here are some tips on keeping your home and yourselves safe and warm:

  • Keep your thermostat at a lower temperature, between 60-65 degrees.
  • Turn pool heaters down, or off.
  • Limit use of hot water, including reducing shower time and hand-washing dishes rather than using a dishwasher.
  • Use your wood fireplace safely to keep your house warm. Check that the damper is open.
  • Never use your stove or oven for home heating.
  • Use only indoor-approved heating devices and follow manufacturer’s instructions.
  • Use towels to block any drafts along doors and windows.
  • Cover windows with plastic or towels.
  • Close all curtains and blinds to trap the heat inside.
  • Have flashlights ready to go and extra batteries nearby, if needed.
  • Leave cabinet doors open, especially those on exterior walls, to reduce the risk of frozen pipes.
  • The more people in one room, the warmer it will be.
  • Wear layers of clothing, including jackets or coats if necessary.
  • Utilize blankets for additional layers. Pull out your sleeping bags.
  • Short periods of indoor exercise can warm you up quickly.

Get Notified.
To receive important updates about your service, please opt-in to text messages and email in your MyAmeriGas account online preferences.

Stay Safe.
Thank you for your patience and understanding during this weather event.


If you smell gas or are experiencing signs of a gas leak immediately exit the premises and contact 800-805-0659 or 9-1-1 for immediate assistance. All gas leaks potentially pose a serious threat.