AmeriGas has centralized our customer service so that your local AmeriGas employees who you depend upon can focus on what they do best - delivering propane and performing service work. Although most of our locations no longer support walk-in customer service, our centralized service teams are available at 1-800-AMERIGAS, now with expanded hours Monday through Friday from 7am to 10pm EST (4am-7pm PST), and Saturday, 8am to 5pm EST (5am-2pm PST). Peak call times are between 11am - 3pm EST. As always, if you smell gas or are experiencing signs of a gas leak, our 24/7 emergency service can be reached at (800) 805-0659.
We recognize in certain pockets of the country, some customers are experiencing order delays, missed-delivery windows and/or long wait times when they try to reach us. If you have experienced one of these issues, we apologize.
Please know that we’ve been taking immediate actions for these customers, prioritizing the critical need to answer calls and reduce delivery delays:
- We will soon have doubled staff members in our customer engagement centers to better answer your calls.
- We’ve expanded customer-service hours to now include Saturdays from 8-5pm EST.
- In areas needing additional delivery support, we’ve expanded services an extra day (6 days a week) and two extra hours each day (from 8 to 10 hours).
- Our incredibly dedicated team of delivery drivers and service representatives have been volunteering to relocate to areas that need local additional resources. Our national footprint allows us to help them make these adjustments most effectively.
These adjustments will take time, but with these changes, we are beginning to see improvement. While 2020 has presented setbacks for us and so many others, we have learned so much and are determined more than ever to deliver the service that our customers and communities expect.
Prepare for a delivery:
To help ensure AmeriGas is able to safely complete your deliveries this winter, please read the important reminders found in the Winter Safety Guidelines. For example, keep your driveway and propane equipment clear of snow and ice, and mark the location of underground propane tanks.
Check out our FAQs below, where we outlined our most frequently asked questions with recommendations for fastest service.