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AmeriGas Customer Service Update

AmeriGas has centralized our customer service so that your local AmeriGas employees who you depend upon can focus on what they do best - delivering propane and performing service work. Although most of our locations no longer support walk-in customer service, our centralized service teams are available at 1-800-AMERIGAS, now with expanded hours Monday through Friday from 7am to 10pm EST (4am-7pm PST), and Saturday, 8am to 5pm EST (5am-2pm PST). Peak call times are between 11am - 3pm EST. As always, if you smell gas or are experiencing signs of a gas leak, our 24/7 emergency service can be reached at (800) 805-0659.

We recognize in certain pockets of the country, some customers are experiencing order delays, missed-delivery windows and/or long wait times when they try to reach us. If you have experienced one of these issues, we apologize. 

Please know that we’ve been taking immediate actions for these customers, prioritizing the critical need to answer calls and reduce delivery delays:

  • We will soon have doubled staff members in our customer engagement centers to better answer your calls.
  • We’ve expanded customer-service hours to now include Saturdays from 8-5pm EST.
  • In areas needing additional delivery support, we’ve expanded services an extra day (6 days a week) and two extra hours each day (from 8 to 10 hours).
  • Our incredibly dedicated team of delivery drivers and service representatives have been volunteering to relocate to areas that need local additional resources. Our national footprint allows us to help them make these adjustments most effectively.

These adjustments will take time, but with these changes, we are beginning to see improvement. While 2020 has presented setbacks for us and so many others, we have learned so much and are determined more than ever to deliver the service that our customers and communities expect. 

Prepare for a delivery:
To help ensure AmeriGas is able to safely complete your deliveries this winter, please read the important reminders found in the Winter Safety Guidelines. For example, keep your driveway and propane equipment clear of snow and ice, and mark the location of underground propane tanks. 

Check out our FAQs below, where we outlined our most frequently asked questions with recommendations for fastest service.

Frequently Asked Questions

How do I order propane from AmeriGas online?

Start by visiting myamerigas.com and selecting 'Request a delivery' from the 'Deliveries' navigation drop down. Simply enter your request information to calculate your orders price and use the blue 'Place Order' button to complete the process. Ineligible customers will not see the 'Request a delivery' option from the 'Deliveries' navigation dropdown but can place an order by calling 1-800-AmeriGas. Forecast customers cannot place an order online, but can see if they have an open order or pending delivery.

I’ve placed my order, where do I go to find out when my propane will be delivered?

Log in to your MyAmeriGas online account by visiting myamerigas.com and select Scheduled Deliveries from the Deliveries menu at the top of the page. You can also receive updates on the status of your delivery by enrolling in text notifications. Update your communication preferences within your MyAmeriGas online account.

I am out of gas and need an emergency delivery. Who do I contact?

If you are in an emergency situation and need refill please call 1-800-263-7442.

How do I set up an online MyAmeriGas account?

Setting up your account is as easy as 1, 2, 3! All you will need is your account number and billing zip code. To create your online MyAmeriGas account visit myamerigas.com/Registration/IdentifyAccount


 


1. Identify yourself. The first step requires your account number and your zip code. New customers can find their account number on their paper bill.



2. Verify. In this step you will provide your name, phone number, and email address to confirm the account information.



3. Setup. Your email address will serve as your USERNAME and in this step you will set your password and security questions.


That's it! Once your setup is complete, you'll review and accept the Online Terms of Use, and be able to enjoy all the conveniences of our online self-service.

Where do I find my AmeriGas account number?

In order to create your online MyAmeriGas account, you will need your account number. New customers can find their account number on their paper bill, or by calling customer service at 1-800-263-7442. Once you have created a MyAmeriGas online account you will also be able to access your account number anytime using your online account.

How can I pay my bill?

You can pay your AmeriGas bill online, easily! Start by visiting myamerigas.com and logging into your online account. If you do not already have an online account you can quickly create one using your account number and zip code. Once logged in, use the "Pay Bill" link at the top of the screen or the blue "Pay Bill Now" button on your account homepage. Next you will be alerted that you will be moved to a third party site to make payments, use the blue "Continue" button to continue. From there, under the "Open Bills" tab select your outstanding bill and click "Pay Bill". You will be also be able to look at your payment history and invoices from this screen.

What are my payment options for my AmeriGas bill?

AmeriGas offers various payment options for your convenience.




Automatic Payment: Have your payment automatically processed with our free automatic payment program. Log on to your online MyAmeriGas account to sign up!




Pay Online: Pay your bill online, anytime, with no convenience fees. Once you log in to your online MyAmeriGas account, you will find options to pay bill on your account page. Look for ""Pay by Bill"" or links under Billing and Payments.




Mail a Payment: Send your payment by mail. Mail your payment to us at the address listed on our invoice.




Pay by Phone: Pay your AmeriGas bills by calling our service center 24/7 at 1-800-AmeriGas. We have an interactive voice response system that allows you to pay your bill, any time!