Keeping In Touch: How to Contact AmeriGas Propane

Posted by Ashleigh B

It seems like a silly subject to post about but as the weather turns colder, we want our customers to know how to reach us. We’re always here to help and want to make sure you get the best and quickest service from us.

If you need any assistance with your propane account you can always call us. If you prefer to do things online, we have you covered. Here are just a few ways you can manage your propane account online:

Request a Delivery
If it’s time for a propane delivery you can make a request online. If you are a will call, or call ahead customer, you can order propane online by logging into your account. If you don’t have an online account yet, all you need is your account number to enroll. If you pay for propane in advance you are not eligible to order online and should call us when you need a delivery.

Make a payment
Login to your account to make a payment on your account or invoice. You can pay the same day, schedule a payment, or enroll in automatic payments. You can also view your account balance or any previous online payments within your account.

View your tank percentage
If you are enrolled in automatic delivery, you can view your tank gauge virtually. No need to trudge out to your tank; simply open your laptop or grab your mobile device and login to your account.

Review your delivery history
Can’t remember the last time you received a delivery? Select delivery history within your account to review your recent deliveries.

Access your invoices
Misplaced your last invoice? Want to save a digital copy of your invoices? Review or save all your invoices within online billing.

Review programs you are enrolled in
If you are enrolled in any of our pricing and payment programs you can review all the details online, including your guaranteed price per gallon, monthly payment, current balance, and contract start and end dates.

Request a call or ask a question about your account
Visit our website and send us a note if you need to request a call or have a question about your account. You don’t need to login to your account to send a note, simply select the reach us page. Don’t forget to visit the customer support section of our website and check out the frequently asked questions.

Our friendly customer service representatives are always happy to take your call and to help you manage your propane account. Below are some times when you should call us:

Request emergency service or delivery
If you smell gas or need an emergency delivery always call your local office. If your local office is closed, follow the prompts to connect to our dedicated national customer service team. A knowledgeable representative is available to take your call 24 hours a day 7 days a week.

Schedule service
If you need service on your propane equipment, call your local office to schedule an appointment.

Enroll in a pricing or payment program
Looking to enroll in a monthly payment or pricing program? Your local office can explain how our programs work, find the best program for you, and even provide you a monthly payment quote . You can enroll over the phone for most programs.

Change your delivery option or enroll in automatic delivery
To change your delivery option it’s best to call us. We’ll confirm a few items about your propane service, such as what appliances you have in your house and how frequently you use them, before explaining how our delivery options work and getting you set up right over the phone.

To find the location nearest you visit www.amerigas.com/propane-locations. To access your account, select My Account or Login from the top of this page.

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