My AmeriGas Bill

Residential

Invoice, Contract and Fee Information

Below you will find the definitions of items on your invoices, explanations of fees and the standard terms and conditions for residential customers.

Terms and Conditions:

Fee Information (subject to change):

  • Fuel Recovery Fee - This fee is designed to offset the significant increases experienced by AmeriGas in the cost of diesel and gasoline used to fuel its fleet of commercial motor vehicles. The current fee is $5.87.
  • HazMat & Safety Compliance Fee - This fee covers a portion of the cost AmeriGas must expend in order to comply with federal, state and local government regulations concerning hazardous materials, homeland security, emergency preparedness and workplace safety. It is also used to fund, among other things, vital employee safety training, cylinder re-qualification, safety inspections and environmental compliance. The Fee is not government imposed or paid over to any government agency. The current fee is $6.15; or $9.38 for customers with a DOT cylinder.
  • Late Fees - These are assessed when a customer does not pay the AmeriGas bill within the credit terms established and is designed to recover collection and related costs incurred by AmeriGas. The current minimum fee is $30.
  • Termination Fee* - This fee covers the labor required to shut off and/or remove the AmeriGas tank and defray any other costs incurred by AmeriGas that are associated with the termination of service. A minimum one hour labor charge will be assessed with any termination. Labor costs vary by region.
  • Service Disconnect Fee* - This fee covers the administrative costs associated with closing the customer account and issuing the customer a refund, if any.
  • Pump-Out/Restocking Fee* - This fee is incurred by a customer who terminates service with propane remaining in their tank in a quantity of more than five percent of the tank’s water capacity. This fee defrays the cost of the labor and equipment used in pumping out the tank and returning the tank to AmeriGas’ inventory. A minimum one hour labor charge will be assessed with any pump-out/restocking. Labor costs vary by region.
  • Special Trip Fee* - This fee is incurred by customers who request immediate deliveries or customers who require non-emergency service after business hours or on weekends.
  • Tank Rent* - Customers using AmeriGas-owned equipment may be assessed a rental fee during the period that the equipment is used. This fee can vary by District or Region and may be affected by, among other things, the costs of ongoing maintenance, compliance with applicable laws and associated administrative expenses.
  • Taxes* - Customers may be assessed certain additional fees that are the product of taxes levied by a controlling taxing authority. By law, taxes are assessed if propane and other propane-related sales or services are taxable items in your state or other jurisdiction.
  • Meter Service Fee* - This fee is incurred by customers who receive propane off of a tank monitored by an AmeriGas meter. This fee defrays the costs of meter reading, meter maintenance and related administrative costs. This fee can vary by District or Region.

* Please contact your local AmeriGas office for an estimate of the fee in your area. Certain restrictions apply.

Common Invoice Terms:

  • APP&S Parts & Fittings - Cost for parts and fittings used in the installation, repair or replacement of equipment. (APP&S = AmeriGas Propane Parts & Service).
  • APP&S Service Labor - Cost of service labor for the installation, repair, or replacement of propane equipment.
  • Due Date - The date when late charges will be assessed if payment is not received is shown on the front of this invoice/statement under Account Information.
  • ** Final ** - Indicates that this is your final invoice upon closing your account with AmeriGas.
  • Invoice Date - The date the invoice was generated and mailed.
  • Previous Balance - Items billed previously for which AmeriGas has not received payment.
  • Propane - The amount of propane delivered or consumed. Note: This may be a credit if propane was removed from the installation.
  • Settlement Month - For customers on a monthly payment program, the settlement month is the month when we compare the amount you have paid to the amount charged to your account during the plan term for actual usage. If the difference is a credit, we apply the credit to your AmeriGas account. If the difference is a debit, that amount is owed to AmeriGas in your settlement month.

AmeriGas Programs:

  • AmeriGuard** - This is an optional program where an AmeriGas customer receives a fixed price for a fixed period of time during which the customer is placed on a convenient monthly payment plan. The current fee is $9.00 (monthly).
  • AmeriLock** - This is an optional program where an AmeriGas customer receives a fixed price for the term of the AmeriLock contract. The current fee is $109.00 (annually).
  • LineGard** (Line Protection Plan) - This is an optional program. Under the LineGard program covered repairs are made to customer-owned lines if necessary. New applicants must sign an agreement and their lines are subject to inspection prior to enrollment in the program. The current fee is $17.95 (annually).
  • Payment Protection** - This is an optional program for residential customers enrolled in AmeriGuard or SmartPay. Applicants pay an annual fee to have AmeriGas pay the remainder of their monthly payments for the term in the event of death to the primary account holder (and joint account holder if applicable). The current fee is $39.99 for a single account and $59.99 for a joint account (annually).
  • Pre-Buy** - This is a program that enables the customer to lock-in the propane price in advance for the customer’s projected winter/annual usage. The current fee is $28.00 (annually).
  • SmartPay Budget Plan** - This is an optional program that allows you to make convenient monthly payments based on your projected annual usage and current market price.

** Programs and fees are subject to change. Certain restrictions apply. Please contact your local office for more information.

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