The job title, Account Manager (as defined by Wikipedia), is a person in a business who is responsible for the management of the sales and relationship with particular customers. See how Kevin Pickett, an AmeriGas Account Manager for the Southern Region, goes about his typical day on the job and lets us in on some good recipes and great music with an insightful outlook on life as well.
AmeriGas Account Manager, Kevin Pickett
What is a typical day for you like?
I rise early, hit the gym and then hit the road. I like to get to the districts early so as to have the opportunity to speak with our employees to collect information on potential customers and give them feedback on past customer leads that I have received from them. I kind of see myself as the district cheerleader. I follow my leads and look for others as I go from place to place. I sell everything I can, from ACE to Transports.
Busiest time of year?
The two weeks following Easter and the week after Mother’s Day. The demand for propane is so high for these two holidays! In Louisiana, we break our fast at Easter and we love our mothers and cook for them on Mother’s Day. (Helpful hint: Mother’s Day is May 12th this year!)
Best question you ever received from a customer?
Propane, Ca peu, pour quoi? ( Why does propane stink?)
Answer: Ethyl Mercaptan is a colorless organic liquid that has a very strong odor. It is added to odorless fuel, such as propane, as a warning agent in the event of leakage or spills.
Your area is in Louisiana and southeast Texas, have you ever opened an account for anyone famous?
I have served Bobby Charles, nee’ Robert Charles Guidry. He was a songwriter, probably best known for his song “ Walking to New Orleans”, made famous by Fats Domino. I have also done work for world renowned Ivy Dugas, the great Cajun French musician. Just listen to how pure his voice is sometime!
Favorite part about your job?
The competition amongst our sales team. We compete fiercely, help each other at every opportunity and cheer each other on. Five of us are neck and neck and it is anyone’s guess, who will be on top at the end of the year. I have the privilege of working with the finest group of employees that AmeriGas employs. I cannot express my appreciation enough for what they do for our company. They are the definition of “work ethic”.
Helpful hint you could offer for most propane users?
Use as much as you can!
Craziest story you can tell from your experience as an account manager?