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Job ID CE4921



Post IDCE4921
Post Date2014/08/01
PositionCustomer Relations Representative
Position TypeFull Time
LocationCarbondale, CO
Reports toDistrict Manager
Summary

Conducts customer service, sales and retention activities via telephone and to walk-in customers. Responsible for contributing to district and market growth and retention objectives as set by the District Manager. Performs administrative duties as required.

Responsibilities
  • As the first line of customer contact, represents AmeriGas in a positive way on a daily basis
  • Solves customer service issues with the goal of customer satisfaction and customer retention.
  • Answers phone calls and responds to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders.
  • Work daily within SAP software
  • Must accurately maintain customer data, transactions and information in SAP through accurate data entry and monitoring via data quality reports.
  • Ensure daily, weekly and monthly work processes and reporting are done accurately and timely
  • Generate sales and revenues by participating in marketing programs
  • Assists all walk-in customers and routing issues as they arise
  • Keep track of districts daily receipts and cash on hand and complete the daily cash count.
  • Research and reconcile discrepancies in customer accounts.
  • Maintain house accounting including cash sales, districts use and tanks on location.
  • Maintain service work schedule and dispatch delivery tickets.
  • Make credit and collection calls to customers as required to reach A/R goals
  • Maintain daily inventory of storage as well as monthly fuel inventory.
Requirements
  • High school diploma required or equivalent
  • Two or more years in customer service industry preferred
  • Strong computer, telephone and communication skills
  • Sales experience preferred
  • Prior SAP experience is a plus
  • Proficient with Microsoft Office (Outlook, Word, Excel)
  • Must have strong organizational skills as well as be extremely detailed oriented.
  • Must be able to work well in a team-oriented environment.
  • Must be service-oriented and sales minded.
  • Must have a professional telephone manner with the ability to maintain composure and remain pleasant under high pressure situations.
  • Must be resourceful and good at problem resolution.
  • Ability to read, analyze and interpret general business correspondence, company policies and procedures and governmental regulations.
  • Ability to multi-task under high-pressure situations.
  • Ability to effectively present information and respond to questions from employees, managers, customers and the general public.
  • Knowledge in Accounting/Bookkeeping is a plus.
Other info
Contact NameChet Rogers
Contact Address888 Highway 133, Carbondale CO, 81623
Contact Phone970-977-0442
Contact Fax970-963-3114
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AmeriGas is an Equal Opportunity/Affirmative Action Employer M/F/D/V.