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Job ID SE2671

Post IDSE2671
Post Date2013/01/25
PositionCustomer Relations Representative
Position TypeFull Time
Reports toAmber Bingham

An AmeriGas Customer Relations Representative (CRR) will provide customer service to telephone and walk-in clients. During phone calls you will; supply pricing information, schedule service appointments, dispatch deliveries and handle complaints. You will also be responsible for achieving back office and customer service objectives as set by the District Manager.

  • Practice and reinforce superior customer service skills in customer interactions on the telephone or in person.
  • Initial contact for all pricing related issues.
  • Accurately input and maintain customer data.
  • Respond to customer complaints.
  • Generate sales and revenues by participating in marketing programs.
  • Perform pricing exceptions and bids in accordance with authority delegated by District Manager.
  • Make credit and collection calls to customers as required to reach A/R goals.
  • Ensure daily, weekly and monthly work processes and reporting are done accurately and timely.
  • Perform cash control and record retention activities per Company policy.
  • Responsible for processing fuel and appliance inventory.
  • Schedule service work and dispatch delivery tickets
  • Participate in coaching for performance improvement.
  • High school diploma or equivalent
  • Two or more years in customer service industry preferred
  • Strong computer, telephone and communication skills
  • Bookkeeping experience preferred
  • Sales experience preferred
Other infoCandidates must be able to pass a pre-employment drug screen and a criminal background check.
Contact NameAmber Bingham
Contact Address2206 Dayton Blvd
Contact Phone770-562-3289
Contact Fax

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Note: Individuals responding to job postings are considered applicants for a particular position only after they have been invited to complete the company's official printed employment application form.

AmeriGas is an Equal Opportunity/Affirmative Action Employer M/F/D/V.