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Job ID SE2021



Post IDSE2021
Post Date2011/09/12
PositionCustomer Relations Representative
Position TypeFull Time
LocationSpartanburg SC
Reports toBen Barrett Sales and Service Manager
Summary

An AmeriGas Customer Relations Representative (CRR) will provide customer service to telephone and walk-in clients. During phone calls you will; supply pricing information, schedule service appointments, dispatch deliveries and handle complaints. You will also be responsible for achieving back office and customer service objectives as set by the District Manager.

Responsibilities
  • Practice and reinforce superior customer service skills in customer interactions on the telephone or in person.
  • Initial contact for all pricing related issues.
  • Accurately input and maintain customer data.
  • Respond to customer complaints.
  • Generate sales and revenues by participating in marketing programs.
  • Perform pricing exceptions and bids in accordance with authority delegated by District Manager.
  • Make credit and collection calls to customers as required to reach A/R goals.
  • Ensure daily, weekly and monthly work processes and reporting are done accurately and timely.
  • Perform cash control and record retention activities per Company policy.
  • Responsible for processing fuel and appliance inventory.
  • Schedule service work and dispatch delivery tickets
  • Participate in coaching for performance improvement.
Requirements
  • High school diploma or equivalent
  • Two or more years in customer service industry preferred
  • Strong computer, telephone and communication skills
  • Bookkeeping experience preferred
  • Sales experience preferred
Other infoCandidates must be able to pass a pre-employment drug screen and a criminal background check.
Contact NameBen Barrett
Contact Address8890 Asheville Highway Boiling Springs SC 29316
Contact Phone864-578-5886
Contact Fax864-578-0969
Comments

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Note: Individuals responding to job postings are considered applicants for a particular position only after they have been invited to complete the company's official printed employment application form.

AmeriGas is an Equal Opportunity/Affirmative Action Employer M/F/D/V.